Vikas Machhal
Whitehorse,YT
Summary
Dynamic professional with a proven track record at Tim Hortons in enhancing customer loyalty through empathetic service and expert complaint handling. Demonstrated leadership at Pizza Pizza by fostering team efficiency and promoting career growth. Skilled in customer relationship management and workplace safety, showcasing a commitment to excellence and teamwork across roles.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
1
1
Certification
Work History
Food Court Attendant
Whiskey Jacks Pub and Grill
Whitehorse, YT
- Supported cash handling procedures, processing transactions accurately and efficiently.
- Reduced order errors by implementing clear communication techniques among team members.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Monitored and maintained required food temperatures for safety.
- Supported kitchen team by being responsive and pitching in to complete tasks.
Customer Service Representative
Tim Hortons
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Supervisor
Pizza Pizza
Hamilton, ON
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Supervisor
Defender Security Group
Brampton, ON
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Security Guard Old Age Home
Defender Security Group
Hamilton, ON
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
Diploma - Computer Networking
St Clair College
Windsor, ON12.2021
Skills
- Team collaboration
- Customer relationship management
- Complaint handling
- Relationship building
- Incident reporting
- Access control
- Workplace safety
- Facility inspections
- Staff scheduling
- Meal preparation
- Housekeeping
- First aid and safety
- Care plan assessment
- Dementia care
Languages
English
Full Professional
Certification
First aid and CPR
Timeline
Food Court Attendant
Whiskey Jacks Pub and Grill
Customer Service Representative
Tim Hortons
Supervisor
Pizza Pizza
Supervisor
Defender Security Group
Security Guard Old Age Home
Defender Security Group
Diploma - Computer Networking
St Clair College