Vijayalakshmi Abhilash
Mississauga,ON
Summary
Diligent professional with over six years of experience in customer service, risk management, and financial solutions. Proficient in cash management, team leadership, and operational efficiency. Achieved tangible results, including a 20% increase in positive customer feedback scores, a 25% reduction in cash discrepancies, and a 30% decrease in policy violations. Acknowledged for introducing innovative solutions, such as developing a Macro-based Excel tool that enhanced efficiency by 40% in launching supplier questionnaires. Skilled in maintaining customer satisfaction and retention, resulting in a 15% increase in customer satisfaction ratings and a 10% uptick in revenue generation. Currently pursuing a postgraduate degree in Project Management to advance skills in project planning and execution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier Supervisor
Shoppers Drug Mart
08.2023 - Current
- Effectively provided outstanding customer service at Shoppers Drug Mart, contributing to a 20% increase in positive customer feedback scores within the initial six months of serving as Cashier Supervisor.
Operational Risk Specialist
Citicorp's India Pvt Limited
12.2019 - 07.2023
- Conducted thorough assessments of supplier risk profiles, ensuring alignment with contractual agreements and regulatory requirements during the onboarding process.
Customer Service Representative
Citibank (Citi)
11.2016 - 12.2019
- Skillfully identified customer needs and delivered customized financial solutions as a Senior Citi phone Officer at Citi Bank, leading to a notable 15% improvement in customer satisfaction ratings.
Education
Graduate Certificate in Project Management -
Algoma University
Mississauga, ON04.2024
B.E in Electricals and Electronics Engineering -
Anna University
Chennai, Tamil Nadu07.2016
Skills
- Risk Management
- User Acceptance Testing
- Microsoft Office
- Customer Complaint Resolution
- Supplier management
- Database management
- Written skills
- Phone etiquette
- Customer relationship management
- Cash handling expertise
- Complaint resolution
Certification
- Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues, 09/01/2023, Present
- Managing Jira Projects: 2 Managing Boards, 09/01/2023, Present
- Managing Jira Projects: 3 Helpful Concepts and Features, 10/01/2023, Present
Languages
English
Full Professional
Tamil
Native or Bilingual
Hindi
Limited Working
Timeline
Cashier Supervisor
Shoppers Drug Mart
08.2023 - Current
Operational Risk Specialist
Citicorp's India Pvt Limited
12.2019 - 07.2023
Customer Service Representative
Citibank (Citi)
11.2016 - 12.2019
Graduate Certificate in Project Management -
Algoma University
B.E in Electricals and Electronics Engineering -
Anna University
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