VIJAY INDRAKUMAR
Mississauga,ON
Summary
Detail-oriented and results-driven Fraud Analyst with over 3 years of experience in identifying, analyzing, and preventing fraudulent activities in various financial sectors. Skilled in data analysis, investigative techniques, and risk management. Seeking to leverage expertise in fraud detection to contribute to Company’s mission to protect its assets and maintain security.
Overview
13
13
years of professional experience
Work History
Fraud Analyst
Bank of Montreal
01.2020 - Current
- Monitor and identify high risk transactions within the customer and business portfolio's
- Observe customer transactions to identify fraudulent activity, Resolve queued transactions within agreements to reduce potential revenue losses
- Interact with customers to validate information and to confirm or cancel authorizations
- Resolve customer issues within the scope of existing service level agreements
- Monitor customer and transactional records Maintain fraud analysis models to improve efficiency and effectiveness of company systems
- Ensure confidentiality of all information collected during investigation
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Identify system improvements to prevent fraudulent activities
- Analyse, investigate and process high risk Interac E-transfers
Technical Support L2 Engineer
DXC Technologies
03.2012 - 09.2018
- Performed the role of a Senior Support analyst for the desk
- Manage technical issues/requests on the Windows enterprise environment
- Actively involved in planning and implementation of group policy rollout (GPO)
- To take ownership of the escalated issue and provide end to end support in the resolution
- To present to the client the weekly performances and analysis of the aged cases
- To provide floor support to the team and training the newcomers on the process
- To drive ad-hoc Technical Recovery Teams to minimize business disruptions to clients
- To Document and track the timeline of events that occurred in the process to resolution for each of the incidents managed for root cause analysis
- To provide notifications and status of all incidents to high level internal leadership and clients while managing SLA's
Education
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University / CMRIT
BangaloreSkills
- AML/ATF concepts
- Fraud Detection and Prevention
- Suspicious activity reporting
- Financial crime investigation
- Enhanced due diligence
- Transaction monitoring
- Know your customer
- Audit support
- Sanctions screening
- Compliance training
- Internal controls
Accomplishments
- Spotlight Awards
- Annual Best of the Best Awardee
Technical Skills
Ipv4, SSL, DHCP, DNS, TCP/IP Protocol, Active Directory, VPN, Citrix, AML/ATF concepts, Fraud and Financial crime Investigations, SM9, Microsoft Outlook, TSYS, Customer Connect, RSA Outseer
Best Time To Call
Any Time
Languages
English
Full Professional
Timeline
Fraud Analyst
Bank of Montreal
01.2020 - Current
Technical Support L2 Engineer
DXC Technologies
03.2012 - 09.2018
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University / CMRIT
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