Gagandeep Kaur
Toronto,ON
Summary
Motivated Fraud Analyst touting Three years of expertise investigating suspicious activity for finance company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Hardworking and passionate job seeker with strong organizational skills eager to secure Analyst position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Analyst
RBC Royal Bank
08.2022 - Current
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
Customer Service Supervisor
TD Bank
01.2021 - 08.2022
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Analyst Intern
TTC
09.2020 - 01.2021
- Enhanced data analysis by implementing advanced spreadsheet techniques and software tools.
- Streamlined internal communication channels with effective team collaboration strategies.
- Assisted in the preparation of comprehensive reports, leading to informed business decisions.
- Developed strong working relationships with peers and supervisors, fostering an environment of trust and open communication.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Intern
Tech Mahindra
01.2016 - 10.2017
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported with creating project marketing materials to promote services.
Education
Graduate Certificate - Data Analytics For Business Decisions
University of Waterloo
Waterloo, ON01.2023
Certificate - Marketing Management - Financial Services
Centennial College of Applied Arts And Technology
Scarborough, ON01.2018
Bachelor in Commerce And Business Administration - Finance
KMV College
India03.2015
Skills
- Fraud Prevention
- Procedure Review
- Fraud Detection
- Telephone and Email Etiquette
- Trained in SAP, SQL
- Loss Prevention
- AML Compliance
- Data Analysis
- Trend Analysis
- Banking Operations
- Financial Analysis
- Analytical Skills
- Report Writing
- Financial Data Analysis
- Irregularity Reporting
- Investigation Documentation
- Report Preparation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Currently working on getting trained in Data science analyst
Timeline
Fraud Analyst
RBC Royal Bank
08.2022 - Current
Customer Service Supervisor
TD Bank
01.2021 - 08.2022
Analyst Intern
TTC
09.2020 - 01.2021
Intern
Tech Mahindra
01.2016 - 10.2017
Graduate Certificate - Data Analytics For Business Decisions
University of Waterloo
Certificate - Marketing Management - Financial Services
Centennial College of Applied Arts And Technology
Bachelor in Commerce And Business Administration - Finance
KMV College
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