Sony Rachel Thomas
Waterloo,Canada
Summary
A part-time job in the service sector. Confident enough to provide satisfactory and efficient customer service. Besides, duties and responsibilities can be successfully delivered even if it is multitasking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess/Server
Chucks roadhouse bar and grill
09.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Took reservations and to-go orders by phone.
Server/ Runner
Cineplex VIP
08.2022 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to seats according to order documentation.
- Organized and replenished supplies at food stations to optimize team performance.
Food Runner/Expeditor
Pipers Arm Pub
03.2022 - 09.2022
- Takeout and online delivery food packing.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
Education
PG Diploma - Applied Energy Management
Conestoga College
Kitchener, ON05.2022
Bachelor of Science - Chemical Engineering
TKM College of Engineering
Kerala, India09.2020
Skills
- Cool Under Pressure
- Food and Beverage Service
- Conflict and Complaint Resolution
- Efficient and Detail-Oriented
- Customer Service and Rapport
- Transactions and Cash Handling
Certification
SmartServe certification
Timeline
Hostess/Server
Chucks roadhouse bar and grill
09.2022 - Current
Server/ Runner
Cineplex VIP
08.2022 - Current
Food Runner/Expeditor
Pipers Arm Pub
03.2022 - 09.2022
PG Diploma - Applied Energy Management
Conestoga College
Bachelor of Science - Chemical Engineering
TKM College of Engineering
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