Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sony Rachel Thomas

Waterloo,Canada

Summary

A part-time job in the service sector. Confident enough to provide satisfactory and efficient customer service. Besides, duties and responsibilities can be successfully delivered even if it is multitasking.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess/Server

Chucks roadhouse bar and grill
09.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Took reservations and to-go orders by phone.


Server/ Runner

Cineplex VIP
08.2022 - Current
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to seats according to order documentation.
  • Organized and replenished supplies at food stations to optimize team performance.

Food Runner/Expeditor

Pipers Arm Pub
03.2022 - 09.2022
  • Takeout and online delivery food packing.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

PG Diploma - Applied Energy Management

Conestoga College
Kitchener, ON
05.2022

Bachelor of Science - Chemical Engineering

TKM College of Engineering
Kerala, India
09.2020

Skills

  • Cool Under Pressure
  • Food and Beverage Service
  • Conflict and Complaint Resolution
  • Efficient and Detail-Oriented
  • Customer Service and Rapport
  • Transactions and Cash Handling

Certification

SmartServe certification

Timeline

Hostess/Server

Chucks roadhouse bar and grill
09.2022 - Current

Server/ Runner

Cineplex VIP
08.2022 - Current

Food Runner/Expeditor

Pipers Arm Pub
03.2022 - 09.2022

PG Diploma - Applied Energy Management

Conestoga College

Bachelor of Science - Chemical Engineering

TKM College of Engineering
Sony Rachel Thomas