Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Madison Roberge

Hamilton,ON

Summary

Hard working and dependable student with experience in the hospitality industry. Skilled in manning high-volume dining environments and delivering excellent customer service. Flexible and excels under pressure.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess/Server

Milestones Grill + Bar
09.2022 - Current
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

COVID-19 Screener

Hamilton Conservatory For The Arts
09.2021 - 03.2022
  • Effectively communicated with visitors about rules and regulations
  • Maintained organization and cleanliness of screening area including sanitizing high-touch surfaces
  • Screened all people who entered the building for symptoms, signs, and travel based on existing guidelines
  • performed reception like duties and other tasks as assigned

Camp Counselor

Hamilton Conservatory For The Arts
07.2021 - 08.2021
  • Performed various tasks including signing in camp kids
  • Was responsible for the supervision of children ages 4-12
  • Lead and participated in games and activities
  • Worked cooperatively with other leaders to ensure the safety and satisfaction of camp kids
  • Built relationships with children by showing compassion, empathy, and understanding

Education

Bachelor of Arts - Criminology

Wilfrid Laurier University
Brantford, ON
04.2026

High School Diploma -

Westmount Secondary School
Hamilton, ON
06.2022

Skills

  • Customer Service
  • Hospitality
  • Flexible and Adaptable
  • Guest Relations
  • Restaurant Operations
  • Efficient collaboration
  • Reliable and Responsible
  • High Energy and Stamina
  • Cool Under Pressure
  • Effective Multitasking

Certification

Smart Serve Certified

References

Available upon request

Timeline

Hostess/Server

Milestones Grill + Bar
09.2022 - Current

COVID-19 Screener

Hamilton Conservatory For The Arts
09.2021 - 03.2022

Camp Counselor

Hamilton Conservatory For The Arts
07.2021 - 08.2021

Bachelor of Arts - Criminology

Wilfrid Laurier University

High School Diploma -

Westmount Secondary School

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Madison Roberge