Vidhya Pillai
Guelph
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Landmark Group Holdings
02.2022 - 11.2023
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
Team Leader
Majid Al Futtaim
01.2021 - 02.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Sales Associate/Sales Coordinator
Sephora Distribution Center
09.2017 - 12.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Supply Chain & Operations For Commercial Trucking - Management
Conestogac College
Guelph, Ontario04.2025
Bachelor of Science - Biotechnology, Biochemistry & Genetics
Garden City College
Bangalore, India06.2015
Skills
- Promotions and Specials
- Customer Service
- Inventory Management
- Coaching and Mentoring
- Financial Reporting
- Revenue Forecasting
- Training and Mentoring
- Retail Operations
- Team Supervision
- Sales Strategy Implementation
- Sales Metrics Analysis
- Decision-Making
- Sales Forecasting
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
French
Professional Working
Marathi
Native or Bilingual
Tamil
Full Professional
Certification
SAP ; ERP System, MS word, MS Excel, MS Powerpoint, Calogi,
Additional Information
Availability
- MON - Available from 7pm
- TUE - Available from 1pm
- WED - Available from 8pm
- THU - Available from 8am - 4pm ; then after 7pm
- FRI - Available for Full Time
- SAT - Available for Full Time
- SUN - Available for Full Time
Timeline
Retail Sales Manager
Landmark Group Holdings
02.2022 - 11.2023
Team Leader
Majid Al Futtaim
01.2021 - 02.2022
Sales Associate/Sales Coordinator
Sephora Distribution Center
09.2017 - 12.2020
Supply Chain & Operations For Commercial Trucking - Management
Conestogac College
Bachelor of Science - Biotechnology, Biochemistry & Genetics
Garden City College
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