Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vida Antwi

Montreal,QC

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty and resolving complex issues, demonstrated at Vester Communication Network. Skilled in active listening and critical thinking, adept at turning feedback into actionable improvements, significantly boosting customer satisfaction. Specializes in empathetic problem resolution and efficient data entry, ensuring high-quality service delivery.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Vester Communication Network
Accra (Ghana)
01.2020 - 12.2023
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

MTN Satellite Communications
Kumasi (Ghana)
01.2015 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Level - Mass Communication

Amen High School
Accra Ghana
03.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Languages

English
Full Professional

Timeline

Customer Service Representative

Vester Communication Network
01.2020 - 12.2023

Customer Service Representative

MTN Satellite Communications
01.2015 - 03.2019

High School Level - Mass Communication

Amen High School
Vida Antwi