Victor Olusesi
St. John's,NL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Security Officer
RPM Entertainment
St. John's, Newfoundland and Labrador
02.2024 - Current
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
Security Officer
ISS
St. John's, Newfoundland and Labrador
07.2023 - 10.2023
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify and address potential security risks.
- Assisted in emergency response procedures during incidents and alarms.
- Provided excellent customer service by addressing visitor inquiries and concerns.
Package Handler
Loomis Express/Intelcom
St. John's, Newfoundland and Labrador
07.2023 - 08.2023
- Loaded and unloaded packages efficiently from delivery trucks.
- Sorted packages accurately for delivery routes and destinations.
- Operated hand-held scanners to track package movement.
Customer Service Representative
Asunah
Nigeria, Kwara State
01.2022 - 05.2023
- Assisted customers with inquiries and provided product information.
- Resolved complaints efficiently to enhance customer satisfaction.
- Processed orders and managed customer accounts accurately.
- Maintained knowledge of products to better assist customers.
Education
Bachelor Of Business Administration (BBA) - Business
Memorial University of Newfoundland
St John'sSkills
- Customer service
- Problem resolution
- Relationship management
- Data analysis
- Microsoft Office
- Strategic planning
Languages
English
Professional
Timeline
Security Officer
RPM Entertainment
02.2024 - Current
Security Officer
ISS
07.2023 - 10.2023
Package Handler
Loomis Express/Intelcom
07.2023 - 08.2023
Customer Service Representative
Asunah
01.2022 - 05.2023
Bachelor Of Business Administration (BBA) - Business
Memorial University of Newfoundland