Victoria Lynnet Atuhaire
Edmonton
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Airtel
01.2022 - 08.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Approved and terminated customer contracts upon request.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Customer Service Representative
Upscale Finance Limited
01.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Advanced Certificate - Mathematics And Economics
Makerere College School
Kampala12.2020
Certificate - General Science And Business
Standard High School
Kampala12.2018
Skills
- Technical Support
- Report Preparation
- Sales Closing
- Payment Processing
- Customer Service
- Quality Assurance
- Complaint Resolution
- Data Entry
- Interpersonal Skills
- Verbal and Written Communication
- Communicating With Clients
- Answering Questions
Languages
English
Full Professional
Timeline
Call Center Representative
Airtel
01.2022 - 08.2023
Customer Service Representative
Upscale Finance Limited
01.2020 - 12.2021
Advanced Certificate - Mathematics And Economics
Makerere College School
Certificate - General Science And Business
Standard High School
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