Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
VICTORIA YEMATA

VICTORIA YEMATA

Scarborough,ON

Summary

I am passionate and dedicated to smart and hard work, seeking a position where I can apply my skills to the benefit of all. I am curious and excited to learn new things and I am great at working collectively with other individuals for the smooth running of work. Customer Service bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food Prep /Department lead and cook

Yumba kitchen, Etobicoke, ON
12.2024 - 09.2025
  • Prepared and assembled fresh meals according to company standards and health regulations.
  • Managed and maintained the food prep department, ensuring cleanliness, organization, and efficiency.
  • Monitored inventory levels and coordinated with the team to restock supplies as needed.
  • Ensured food safety protocols were followed consistently throughout shifts.
  • Collaborated with kitchen staff to meet production targets and quality expectations.
  • Took initiative in streamlining prep processes to enhance productivity.

Remote Administrative Assistant for FENGHUA

ACCOUNTING & TAX SERVICES, TORONTO
10.2023 - 12.2023
  • Performs general administrative tasks (e.g., e-mail, telephone, etc.)
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Record and modify customer information within the database.

Marketing & sales Agent for Rogers

Fine Sight Solution Inc., Toronto
02.2023 - 10.2023
  • Identified sales opportunities and strategies for customer retention.
  • Built strong rapport with both external and internal customers.
  • Maintained a positive and approachable demeanor during customer interactions in the field.
  • Demonstrated strong decision-making and problem-solving abilities.
  • Acted with empathy and resourcefulness to address customer needs.
  • Took initiative in learning and aligning with company goals and business objectives.

Insurance Broker & call center representative

VHP LTD COMPANY, CAMEROON
06.2020 - 04.2023
  • Advised clients on suitable insurance coverage for auto, home, life, and other personal or commercial needs.
  • Built and maintained client relationships, ensuring customer satisfaction and policy retention.
  • Processed applications, renewals, and claims while adhering to industry regulations and compliance standards.
  • Compared insurance products from multiple providers to offer competitive options tailored to client needs.
  • Maintained up-to-date knowledge of insurance products, underwriting policies, and market trends.

Education

Diploma - Global Supply chain Management

Beta college of business and technology
BRAMPTON, ON, Canada

Professional training - insurance

Victoria Herschel Prestige SARL
Cameroon

Diploma - Business insurance

Seneca polytechnic
Newnham Campus, Canada

Skills

  • Service delivery excellence
  • Insurance expertise
  • CRM tools mastery
  • Call center expertise
  • MS Office proficiency
  • Analytical skills for solutions
  • Quality-focused attention to detail
  • Efficient time utilization under pressure
  • Leadership with strong communication skills
  • Collaborative and independent work ethic
  • Typing efficiency: 60-70 WPM

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

Food handle certificate

Timeline

Food Prep /Department lead and cook

Yumba kitchen, Etobicoke, ON
12.2024 - 09.2025

Remote Administrative Assistant for FENGHUA

ACCOUNTING & TAX SERVICES, TORONTO
10.2023 - 12.2023

Marketing & sales Agent for Rogers

Fine Sight Solution Inc., Toronto
02.2023 - 10.2023

Insurance Broker & call center representative

VHP LTD COMPANY, CAMEROON
06.2020 - 04.2023

Diploma - Global Supply chain Management

Beta college of business and technology

Professional training - insurance

Victoria Herschel Prestige SARL

Diploma - Business insurance

Seneca polytechnic
VICTORIA YEMATA