VICTORIA YEMATA
Scarborough,ON
Summary
I am passionate and dedicated to smart and hard work, seeking a position where I can apply my skills to the benefit of all. I am curious and excited to learn new things and I am great at working collectively with other individuals for the smooth running of work. Customer Service bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Prep /Department lead and cook
Yumba kitchen, Etobicoke, ON
12.2024 - 09.2025
- Prepared and assembled fresh meals according to company standards and health regulations.
- Managed and maintained the food prep department, ensuring cleanliness, organization, and efficiency.
- Monitored inventory levels and coordinated with the team to restock supplies as needed.
- Ensured food safety protocols were followed consistently throughout shifts.
- Collaborated with kitchen staff to meet production targets and quality expectations.
- Took initiative in streamlining prep processes to enhance productivity.
Remote Administrative Assistant for FENGHUA
ACCOUNTING & TAX SERVICES, TORONTO
10.2023 - 12.2023
- Performs general administrative tasks (e.g., e-mail, telephone, etc.)
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Listen to customers, understand their needs, and resolve customer issues.
- Record and modify customer information within the database.
Marketing & sales Agent for Rogers
Fine Sight Solution Inc., Toronto
02.2023 - 10.2023
- Identified sales opportunities and strategies for customer retention.
- Built strong rapport with both external and internal customers.
- Maintained a positive and approachable demeanor during customer interactions in the field.
- Demonstrated strong decision-making and problem-solving abilities.
- Acted with empathy and resourcefulness to address customer needs.
- Took initiative in learning and aligning with company goals and business objectives.
Insurance Broker & call center representative
VHP LTD COMPANY, CAMEROON
06.2020 - 04.2023
- Advised clients on suitable insurance coverage for auto, home, life, and other personal or commercial needs.
- Built and maintained client relationships, ensuring customer satisfaction and policy retention.
- Processed applications, renewals, and claims while adhering to industry regulations and compliance standards.
- Compared insurance products from multiple providers to offer competitive options tailored to client needs.
- Maintained up-to-date knowledge of insurance products, underwriting policies, and market trends.
Education
Diploma - Global Supply chain Management
Beta college of business and technology
BRAMPTON, ON, CanadaProfessional training - insurance
Victoria Herschel Prestige SARL
CameroonDiploma - Business insurance
Seneca polytechnic
Newnham Campus, CanadaSkills
- Service delivery excellence
- Insurance expertise
- CRM tools mastery
- Call center expertise
- MS Office proficiency
- Analytical skills for solutions
- Quality-focused attention to detail
- Efficient time utilization under pressure
- Leadership with strong communication skills
- Collaborative and independent work ethic
- Typing efficiency: 60-70 WPM
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Food handle certificate
Timeline
Food Prep /Department lead and cook
Yumba kitchen, Etobicoke, ON
12.2024 - 09.2025
Remote Administrative Assistant for FENGHUA
ACCOUNTING & TAX SERVICES, TORONTO
10.2023 - 12.2023
Marketing & sales Agent for Rogers
Fine Sight Solution Inc., Toronto
02.2023 - 10.2023
Insurance Broker & call center representative
VHP LTD COMPANY, CAMEROON
06.2020 - 04.2023
Diploma - Global Supply chain Management
Beta college of business and technology
Professional training - insurance
Victoria Herschel Prestige SARL
Diploma - Business insurance
Seneca polytechnic