Khadijah Haliru
Brampton,Canada
Summary
Customer-focused operations, supply chain, and business development specialist with extensive experience in telecommunications, aviation, logistics, and retail operations. Proven track record in executing customer retention strategies, managing contracts, optimizing processes, and driving service delivery excellence. Experienced in marketing, promotions, and customer engagement initiatives that build loyalty and drive measurable sales growth. Recognized for award-winning performance in reducing churn rates and increasing operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
African Food Retail & Restaurant Setup
Hanak Foods Canada
Woodstock/Brampton, ON
01.2024 - Current
- Established and launched a multicultural African food retail and dining concept.
- Developed supplier agreements, negotiated contracts, and managed procurement.
- Designed and executed marketing and promotional campaigns to attract and retain customers, including social media, in-store promotions, and community events.
- Oversaw operations, ensuring smooth supply chain, inventory management, and service delivery.
- Built customer loyalty programs to enhance repeat business and referrals.
Materials & Process Coordinator
Diamond Aircraft Industries
London, ON
01.2022 - 01.2024
- Managed end-to-end supply chain and materials coordination for aircraft production, service, and overhaul operations.
- Developed, implemented, and maintained SOPs to optimize workflow, compliance, and on-time delivery.
- Conducted data-driven analysis of supply chain, maintenance schedules, and production timelines to identify bottlenecks and optimize resource allocation.
- Coordinated cross-functional project management initiatives, including aircraft overhauls, maintenance scheduling, and process improvements to maximize operational efficiency and sales potential.
- Partnered with engineering, production, quality assurance, and customer service teams to ensure alignment on materials availability, overhaul progress, and timely delivery to customers.
- Designed internal customer engagement and communication strategies to support aircraft delivery and service satisfaction.
- Key Achievements:
- Delivered 16 additional aircraft in 2023, completing all overhauls on schedule and increasing company sales revenue.
- Reduced procurement and production delays through process optimization and SOP implementation.
- Strengthened vendor partnerships and negotiated contracts reducing material costs while maintaining quality standards.
Dispatch Coordinator
Ryder
London, ON
02.2020 - 08.2020
- Coordinated freight dispatch operations, ensuring timely shipments and operational efficiency.
- Managed driver scheduling, maintenance, and adherence to customer requirements.
- Implemented customer communication strategies to improve service satisfaction.
- Entered and tracked orders in TMS while resolving customer and driver concerns.
Customer Relations Consultant
Shaw Direct
Ontario
12.2012 - 01.2014
- Managed high-risk accounts and portfolios with focus on customer retention and loyalty.
- Executed promotional campaigns and upselling strategies to increase account revenue.
- Resolved complex technical issues and recommended solutions to improve customer satisfaction.
Customer Service & Retention Specialist
Rogers Telecommunications
Burnaby, QC & Brampton, ON
01.2006 - 02.2012
- Delivered customer service across Wireless Billing, Wireless Retention, Moves & Transfers, Consolidated Accounts, and Loyalty Care.
- Built customer relationships through consultative approach, consistently exceeding sales and retention targets.
- Designed and executed marketing campaigns and promotional programs at community events and MDUs to increase sales and customer engagement.
- Performed end-to-end order entry using Salesforce, Excel, and Rogers’ internal systems.
- Awards & Recognition: Three-time Lowest Churn Rate Award winner (2007–2009) and High Team Sales & Save Rate Awards.
Education
Supply Chain Management & Logistics Diploma -
triOS College
01.2019
Bachelor of Arts - Public Administration
ABU Zaria
01.1997
Skills
- Customer Experience, Retention & Loyalty
- Supply Chain & Materials Management
- Contract Negotiation & Vendor Management
- Aircraft Service, Maintenance & Overhaul Coordination
- Dispatch & Operations Management
- Process & Project Management
- Marketing & Promotions Campaigns
- Data Analysis, Reporting & Process Optimization
- Cross-functional Team Collaboration
- Service Delivery Excellence
Accomplishments
- Delivered 16 additional aircraft in 2023 at Diamond Aircraft, finishing overhauls on schedule and increasing company sales revenue.
- Three-time Lowest Churn Rate Award winner at Rogers for customer retention excellence.
- Streamlined supply chain processes at Diamond Aircraft, reducing delays and improving efficiency.
- Established African food retail/restaurant concept with optimized operations, marketing, and supply chain.
- Improved dispatch scheduling accuracy and customer service standards at Ryder.
- Designed and executed customer loyalty and promotional campaigns that drove engagement and measurable sales results.
- Successfully negotiated contracts across multiple roles, ensuring cost-effective procurement and compliance.
Languages
English
Certification
- Certified Professional Coaching Certificate (CPC)- FIA
Marketing & Customer Engagement Highlights
- Developed community outreach programs, loyalty campaigns, and promotional events across multiple roles, increasing repeat customers and satisfaction.
- Implemented digital and in-person marketing strategies at Hanak Foods to establish a multicultural food brand.
- Increased customer engagement at Rogers and Shaw through consultative selling, face-to-face marketing, and territory-based campaigns.
- Coordinated cross-functional marketing initiatives with operations, sales, and service teams to optimize results.
- Used data analysis and reporting to measure campaign effectiveness and adjust strategies for maximum impact.
Timeline
African Food Retail & Restaurant Setup
Hanak Foods Canada
01.2024 - Current
Materials & Process Coordinator
Diamond Aircraft Industries
01.2022 - 01.2024
Dispatch Coordinator
Ryder
02.2020 - 08.2020
Customer Relations Consultant
Shaw Direct
12.2012 - 01.2014
Customer Service & Retention Specialist
Rogers Telecommunications
01.2006 - 02.2012
Supply Chain Management & Logistics Diploma -
triOS College
Bachelor of Arts - Public Administration
ABU Zaria