Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Warren

Woodstock

Summary

A highly-experienced server and bartender seeking a full-time serving position. Strengths can be used across multiple fields and all of which can be applied to hospitality and restaurants. Interests and skills most relevant to this position are a dedication to sales and profitability (individually and as a team), time management, customer relations and guest satisfaction, food and beverage knowledge, among others.

Overview

18
18
years of professional experience

Work History

Supervisor / Server

Ironworks Kitchen
02.2024 - Current
  • Standard serving responsibilities including: serving a large section in a fast-paced restaurant, opening and closing responsibilities, cleaning and daily upkeep as assigned
  • Supervisor-on-duty as necessary

Manager / Server

Finkle Street Tap & Grill
03.2021 - 02.2024
  • Oversaw the daily operations of the restaurant while serving a section of 6-8 tables.
  • Worked constantly to improve food and beverage knowledge to a higher level of dining, further improving the experience provided to guests.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Organized and oversaw weekly schedules for FOH and BOH to ensure guest satisfaction, while also managing labour costs.
  • Balanced cash-outs bi-weekly, keeping up-to-date spreadsheets and distributing cash/tip-outs to the necessary team members.
  • Handled nearly all reservations and private functions held at the restaurant, including special requests, additional decor, special specially tailored menus, etc.
  • Enhanced and ensured customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and training team members to assist where applicable.

Bartender / Server

Montana's BBQ & Bar
05.2012 - 11.2020
  • Ensured maximum guest experience for all patrons; building relationships with guests, taking orders, making recommendations and up-selling at every opportunity, multitasking and caring for multiple guests simultaneously, problem-solving as issues arise, maximizing beverage knowledge and preparing drinks for other servers, handling a cash till, as well as fulfilling other duties as required.
  • Contributed to marketing and community outreach efforts; use social media to promote restaurant specialties and current offers, develop contests and other promotions to expand customer base, network with regular patrons, guests and friends to also add to current clientele, contribute to advertising both inside and outside of the restaurant, and other assigned responsibilities as required.
  • Maintained status as bartender and server having the highest-contribution to overall sales (almost double the sales of the next leading associate), which is a reflection of most hours worked, reduction of inventory losses and most importantly the use of many sales tactics; increased liquor sales opportunities, promoted the complete dining experience (appetizer, entree, dessert and "add-ons").
  • Completed regular tasks ensuring smooth functionality of the restaurant; stocking items, taking inventory, organizational duties, assisting other team members as required, daily cleaning upon starting and finishing shifts, picking up additional shifts when necessary, training new employees based on company standards, etc.

Freelance App Contributor

TV1 Australia (Television Station)
06.2011 - 10.2013
  • Created approximately 20 000 trivia questions relevant to television programs broadcasted by TV1; researching trivial information from a variety of sources, as well as cross-referencing to ensure factual validity, editing and organizing a database of questions using Microsoft Excel, fulfilling updates to the app as requested, usually quarterly and as new shows were supported and broadcasted by TV1.
  • Maintained a frequent and consistent long-distance professional relationship with management; sending daily emails with updates and questions, ensuring optimum time management and communication despite time difference between Canada/Australia.

Server

Swiss Chalet
06.2008 - 12.2012
  • Ensured maximum guest experience for all patrons; building relationships with guests, taking orders, making recommendations and up-selling at every opportunity, multitasking and caring for multiple guests simultaneously, problem-solving as issues arise, and other duties as required.
  • Occasionally prepared salads and desserts in the restaurant's pantry to assist other servers, accepted and fulfilled take-out orders, seated guests in the dining room, assisted with inventory maintenance and stocking of the restaurant, and custodial duties as required.

Billing Clerk

CCT Canada, Select Daily Canada
06.2009 - 09.2012
  • Completed data entry assignments as assigned; documenting pick-ups and deliveries for ingoing/outgoing trailers, utilized computer programs to input data including Microsoft Excel and company-specific tools, relaying and ensuring safe transition of paperwork both between departments as well as other companies.
  • Contributed to customer service efforts; responded to customer concerns, problem-solved as issues arose, used effective time management to ensure on-time delivery of goods, etc.
  • Communicated constantly with other departments; sent and responded to hundreds of emails daily, directed customers to other departments regarding problem resolution and customer satisfaction as necessary, attended daily inter-department meetings.

Office Assistant

Across Border Equipment
01.2007 - 06.2009
  • Demonstrated basic accounting skills, including tallying debits and credits on a regular basis.
  • Answered telephone calls, responded to emails and greeted clients in-office; order taking and processing, contributed to sales initiatives, handled incoming customer service requests and concerns.
  • Handled all daily and ongoing bookkeeping, including typing order summaries at the end of each business day, conducted relevant research to assist sales efforts.
  • Completed other custodial and maintenance duties as assigned.

Education

Graduate Certificate - Publishing

Ryerson University
Toronto, ON
09.2021

Bachelor of Arts - Humanities

University Of Toronto
Mississauga, ON
06.2016

High School Diploma -

Huron Park Secondary School
Woodstock, ON
06.2009

Skills

  • Excellent communication, decision-making and negotiation skills
  • Ability to create and build strong, profitable relationships with team members, customers and clients
  • Eager and quick learner, willing and hoping to learn new tasks and skills while adhering to rules and instructions
  • Highly extensive customer service experience, specializing in sales, customer satisfaction, communications and marketing
  • Proficient in Microsoft Word and Excel, comfortable and familiar with Mac software and programs
  • Fast typing speed upwards of 70 wpm
  • "Smart Serve" certified
  • "Food Handlers" certified
  • "First Aid" certified

Timeline

Supervisor / Server

Ironworks Kitchen
02.2024 - Current

Manager / Server

Finkle Street Tap & Grill
03.2021 - 02.2024

Bartender / Server

Montana's BBQ & Bar
05.2012 - 11.2020

Freelance App Contributor

TV1 Australia (Television Station)
06.2011 - 10.2013

Billing Clerk

CCT Canada, Select Daily Canada
06.2009 - 09.2012

Server

Swiss Chalet
06.2008 - 12.2012

Office Assistant

Across Border Equipment
01.2007 - 06.2009

Graduate Certificate - Publishing

Ryerson University

Bachelor of Arts - Humanities

University Of Toronto

High School Diploma -

Huron Park Secondary School

Similar Profiles

CREATE PROFILE
Victoria Warren