Victoria Valdivia
Palmdale
Summary
Dynamic professional with a proven track record at SUBWAY® Restaurants, enhancing team cohesion and customer satisfaction. Excelled in workload management and Microsoft Office, significantly improving operational efficiency. Skilled in customer service and multitasking, adept at leading initiatives that outstrip performance expectations without exceeding a numerical percentage.
Overview
4
4
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
02.2022 - 01.2025
- Cultivated cohesive team environment by providing clear direction and support.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Led training initiatives, enhancing employee skills and confidence.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Medical Assistant
Dr. Brian Gaw Inc.
03.2021 - 11.2021
- Carried out comprehensive management of medical records through effective filing, organization, and document scanning.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
Education
Medical Assisting -
Career Care Institute
Lancaster, CA03.2021
Skills
- Customer service
- Time management
- Customer relations
- Workload management
- Multitasking Abilities
- Proficient in Microsoft office
Timeline
Assistant Manager
SUBWAY®Restaurants
02.2022 - 01.2025
Medical Assistant
Dr. Brian Gaw Inc.
03.2021 - 11.2021
Medical Assisting -
Career Care Institute
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