Victoria Tran
Calgary,AB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into different roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Server
Joey Chinook
Calgary, Alberta
10.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Processed orders accurately and efficiently using POS system.
- Handled cash and credit transactions while ensuring accuracy in billing.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Supported team members during busy shifts by sharing tasks as needed.
Server/Manager/Cash Office Assistant
Joey Bell Tower
Edmonton, Alberta
07.2019 - 09.2025
- Answered all phone calls, customer questions, and concerns with a high level of knowledge, as well as resolving customer situations with a seamless process.
- Counted labor, total hours, and sales for each day to keep the restaurant on track.
- Monitored inventory levels to assist in ordering supplies efficiently.
- Served at a fast pace level, dealing with payments and refunds.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Motivated staff through acknowledgment of hard work and achievements.
- Managed server deployments and configurations, including hardware and software upgrades.
- Stayed current with emerging server technologies and trends to recommend improvements.
- Provided technical assistance to internal staff members related to server usage and operations.
Assistant Caregiver
Alberta Hospital
Edmonton, Alberta
05.2018 - 10.2018
- Collaborated with team members to ensure effective patient communication.
- Documented patient observations accurately in health records system.
- Ensured that all necessary documentation was completed accurately and timely.
- Managed multiple tasks efficiently while paying attention to detail.
- Developed care plans for individual patients based on their needs and preferences.
Education
High School Diploma -
Archbishop O'Leary High School
Edmonton, ABSkills
- Customer service excellence
- Customer feedback management
- Point of sale (POS) system operations
- Team/Leadership collaboration
- Stress/Time management
- Effective communication
- Planning/Organization skills
- Fluent in English and Vietnamese
Timeline
Server
Joey Chinook
10.2025 - Current
Server/Manager/Cash Office Assistant
Joey Bell Tower
07.2019 - 09.2025
Assistant Caregiver
Alberta Hospital
05.2018 - 10.2018
High School Diploma -
Archbishop O'Leary High School