Motivated individual, great team player with strong organizational skills. Recent credit Analyst with ability to handle multiple projects simultaneously with a high degree of accuracy, analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Looking to further career development with Financial Reporting Analyst opportunity.
Hi, I’m
Victoria Tebowei
Iqaluit,NU
Summary
Overview
11
years of professional experience
Work History
TD Bank Group (MBNA)
Credit Analyst
03.2022 - 01.2024
Job overview
- Created efficient analytical strategies, tracked deals, and any other trends to correctly interpret impacts and to optimize SLA performance
- Solved financial problems / Collaborated with other analyst with use of diverse analytical and Underwriting techniques.
- Analyzed credit, income, compliance, and demographics during analysis process
- Consistently Conducted due diligence on applications, Identified and resolved application discrepancies for accuracy and compliance, eliminating findings and identify potential business risk
- Ensured all credit decisions (approval / decline) was within assigned limits
- Identified high risk complex deals, escalating to mandatory dept for further review
- Prioritized and managed own daily workload to meet SLA requirements for service and productivity
TD Canda Trust
Dispute Resolution Specialist (TD & MBNA)
07.2020 - 03.2022
Job overview
- Flexible & Adaptable on daily tasks, impacting and improving efficiency and productivity.
- Achieved target SLA metrics set by department enhancing both business and employee satisfaction.
- Resolved customers complaint at first point of contact to avoid escalations, Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed, assisted with training, shadowing and onboarding of new colleges
TD BANK GROUP (MBNA)
Customer Service Representative
10.2017 - 07.2020
Job overview
- Ensured timely communication of issues; Turned complaints into opportunities, which enhanced good relationship, customer loyalty to increase continued business rate
- Adhere to compliance, departmental policies, practices, procedures when carrying out transactions
- Performed simple analysis using sound judgments on calls to prevent fraud
- Advocate for wellness, positive and diverse work environment- Fund-raised for gift materials for birthday/wedding activities to foster positive and supportive environments for colleague
- Delivered legendary level of service and support to each customer, paving way for future business opportunities
SCOTIA BANK, CONTACT CENTER
Customer Service Representative
08.2016 - 01.2017
Job overview
- Demonstrated mastery in customer service call script within short period of time.
- Maintained records of interactions and transactions of customer detailing their inquiries regarding credit card products.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Met revenue objectives by promoting new Scotiabank Momentum Mastercard to customers during service, account and sales follow-up calls.
PARKIS HOTEL
Hotel Front Desk Clerk
09.2012 - 01.2013
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process, Entering/changing reservation information
- Established and provided information to guest in 110+ room hotel policies, services and amenities and provided Information to guest about local areas
- Posted charges to guest accounts and processed payments, making corrections where necessary
Skills
- MS Office proficiency
- Problem-Solving
- Strong Verbal and written communication
- Analytical and Critical Thinking
- Multitasking Abilities-Attention to Detail
- Organization and Time Optimization Management (fast, efficient, reliable)
- Strong decision-Making/ excellent thinker
- Data Analyzing / Evaluation-Analyzing credit applications-Monitor business Trends
- Financial Planning
- Cash Flow analysis
- Income Statement Analysis
- Risk Mitigation
Accomplishments
Accomplishments
- Bachelor of Economics -Carleton University
- Business Analysis Foundations
- Project Management Foundations.
- Certified information's system auditor CISA
Timeline
Credit Analyst
TD Bank Group (MBNA)
03.2022 - 01.2024
Dispute Resolution Specialist (TD & MBNA)
TD Canda Trust
07.2020 - 03.2022
Customer Service Representative
TD BANK GROUP (MBNA)
10.2017 - 07.2020
Customer Service Representative
SCOTIA BANK, CONTACT CENTER
08.2016 - 01.2017
Hotel Front Desk Clerk
PARKIS HOTEL
09.2012 - 01.2013
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