Victoria Sotelo Graciliano
Oakland
Summary
Highly-motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Lavender cafe
Berkeley
10.2024 - Current
- Trained new staff on coffee preparation and customer service techniques.
- Managed daily inventory to maintain stock levels of coffee and supplies.
- Facilitated smooth cash register operations and handled customer transactions.
- Ensured cleanliness and organization of the café environment for customers.
- Resolved customer complaints promptly to maintain a positive café experience.
- Developed schedules for baristas to optimize staffing during peak hours.
- Supervised barista team during shifts to ensure efficient service delivery.
Supervisor
Starbucks
Oakland
05.2021 - 10.2024
- Created and encouraged healthy connections amongst the team.
- Observed and nurtured partner’s strengths and skills in search of potential leaders.
- Facilitated individual and pod training based on both company and partner’s personal goals for growth.
- Completed daily orders, and inventory counts to support store needs.
- Managed cash handling, creating bank deposits, and completing safe counts.
- Delegated CSR cards to ensure partner productivity and store cleanliness.
Supervisor
HMSHost
Sacramento
10.2023 - 05.2024
- Managed schedules based on partner, terminal and company needs.
- Recruited trainers and structured floor plans to support training and growth amongst the team.
- Utilized team bonding activities to strengthen connections and trust within the team; Which also improved team dependability.
- Strategically deployed coverage to support and complete task requirements and flexed out to other restaurants in the terminal as needed.
- Maintained good time management in order to complete individual tasks, while still flexing onto the floor during peak hours and unexpected high volume store needs.
- Conducted waist logs and adjusted product pars to support inventory needs.
Quality Control Inspector
Penumbra
Alameda
04.2022 - 04.2023
- Utilized Microsoft Word & Excel to create spreadsheets and legal documents to log and track sub assembly progress.
- Upheld and signed off on updated good manufacturing procedures and standard operating procedures.
- Created birth charts and gathered and recorded data for penumbra sub assembly parts.
- Insured all lots for sub assembly parts were up to both Penumbra quality and California regulation standards
- Used various tools such as microscopes, calipers, rulers, and ROI machines to measure and record data.
- Utilized company resources to monitor line workflow and properly distribute work throughout the shift in order to ensure collective turnover.
Youth Mentor
EBAYC
Oakland
05.2018 - 04.2020
- Guided youth in personal development and decision-making skills.
- Facilitated group activities to promote teamwork and communication.
- Organized workshops on life skills, leadership, and conflict resolution.
- Collaborated with parents and guardians to address youth concerns.
- Created a safe and supportive environment for open discussions.
- Engaged with community resources to enhance mentorship programs.
Education
High School Diploma -
Dewey Academy
Oakland, CA12-2018
Some College (No Degree) -
Merritt College
Oakland, CASkills
- Customer service
- Quality assurance
- Time management
- Team leadership
- Staff training
- Cash handling
- Inventory management
- Conflict resolution
- Problem solving
- Scheduling operations
- Performance monitoring
- Communication skills
- Shift scheduling
- Analytical skill
- Microsoft Excel
Certification
- Store operations certified
- barista trainer certified
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Barista Shift Lead
Lavender cafe
10.2024 - Current
Supervisor
HMSHost
10.2023 - 05.2024
Quality Control Inspector
Penumbra
04.2022 - 04.2023
Supervisor
Starbucks
05.2021 - 10.2024
Youth Mentor
EBAYC
05.2018 - 04.2020
High School Diploma -
Dewey Academy
Some College (No Degree) -
Merritt College