Victoria Solis-Utreras
Toronto,ON
Summary
Resourceful professional with a multifaceted background in retail, food service, and a foundation in psychology and child care. Demonstrated expertise in delivering exceptional customer service, optimizing operational efficiency, and fostering positive team dynamics. Seamlessly blending practical expertise with academic insights, I offer a distinctive approach to diverse industries.
Overview
4
4
years of professional experience
Work History
Sales Associate
Nike
09.2021 - Current
- Answered incoming telephone calls to provide store, products and services information.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Sales Lead
Platos Closet
02.2021 - 10.2022
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Trained and developed new team members to improve product knowledge and selling abilities.
Barista - Shift Lead
Starbucks
10.2019 - 03.2021
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained all staff in wide range of hot and cold drinks, including off-menu preparations popular with customers
Stock Associate
Metro
03.2020 - 08.2020
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Answered customer questions and provided detailed product information.
Education
Bachelor Of Health Sciences - Psychology
York University
Toronto, ON04-2024
Skills
- Business Development
- Product Sales
- Sales Goals Attainment
- Multi-Tasking Strength
- Conflict Resolution
- Community Engagement
Volunteer Work - Youth Development Volunteer
- Championed the growth and well-being of children through proactive mentorship and engaging activities.
- Facilitated engaging educational activities, offered personalized academic support, and orchestrated imaginative play sessions.
- Committed to community-building and ensuring a secure, enjoyable environment for the children under my guidance.
Timeline
Sales Associate
Nike
09.2021 - Current
Sales Lead
Platos Closet
02.2021 - 10.2022
Stock Associate
Metro
03.2020 - 08.2020
Barista - Shift Lead
Starbucks
10.2019 - 03.2021
Bachelor Of Health Sciences - Psychology
York University
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