VANSH ARORA
Surrey
Summary
Competent and passionate team player with 5+ years of experience specializing in logistics. Possesses in- depth knowledge of trade and distribution processes, providing sound advice to clients. Remains calm under pressure and finds the smartest conceivable solutions to ensure the best possible outcome for the client and firm. Goal-orientated, bringing 5+ years of experience. Communicating effectively and working tirelessly to achieve impeccable quality standards and results. Expertly skilled in logistics and supply- chain, well-versed in high-pressure, deadline-driven, target-focused environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behavior, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate
Mark's Work Wearhouse
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Associate
Cafe Dilli Heights
04.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Operations Manager
Unique Traders
08.2018 - 03.2023
- Established organisational strategies through strategic thinking and direction, increasing profit margins
- Attended meetings and negotiations with opposing parties, reaching mutually acceptable solutions
- Advised on commercial and legal risk matters in relation to new client relationships and business matters
- Brought in new clients, showing aptitude for business development.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Negotiated contracts with partners to give equitable terms to all parties.
- Developed and implemented strategies to enhance partner relations.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
Education
Master Of Business Administration -
University Canada West
Vancouver, BCBBA -
Jagannath Institute of Management School
New Delhi08.2018
Skills
- Business development
- Commercial acumen
- Strong technical capability
- Negotiations
- Judgment and Decision-Making
- Critical Thinking
- Operation Monitoring
- Persuasion
- Partner Relationship Management
- Marketing
- Coordination
- Commercial Real Estate
- Business Management and Development
- Conflict Resolution
- Account Management
- Customer Relationship Management
- Active Listening
- Process Transactions
- Customer Relations
- Product Promotion
- Customer Data Confidentiality
- Business Development Understanding
- Speaking
- Customer Service
Timeline
Sales Associate
Mark's Work Wearhouse
06.2023 - Current
Customer Service Associate
Cafe Dilli Heights
04.2023 - 06.2023
Operations Manager
Unique Traders
08.2018 - 03.2023
Master Of Business Administration -
University Canada West
BBA -
Jagannath Institute of Management School
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