Victoria G. Smith
204 - 36 Water St. Vancouver,B.C.
Summary
Enthusiastic Administrative Assistant eager to contribute to the team's success by hard work, attention to detail and using my time management and organizational skills. Adaptable, I can manage unfamiliar waters and not afraid to face the unknown. I’m always able to deliver - no matter the circumstances. Technologically savvy and I have experience using Microsoft Word, Excel, PowerPoint and Outlook. I hope to find employment in an administrative position within a team.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Owner
VS Training - Self-Employed
Vancouver , B.C.
02.2008 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Attended trade shows and special fundraising events to showcase products, network with other businesses and attract new customers.
- Oversaw business budget planning and administration, accounting functions, purchasing to handle financial needs.
- Entered income and expense details into business databases to track purchases and address variances.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed all bookkeeping for year end sales and tax purposes.
- Provided outstanding customer service and maintained a very high client retention rate.
Front Desk Administrative and Personal Trainer
APT Studio And Rep1
02.2007 - 11.2018
- Trained an average of 30-40 hours a week as an independent self-employed trainer at various personal training gyms in Vancouver B.C.
- Guest trainer for other independent training companies within Vancouver B.C.
- Taught successful group fitness classes at APT Studio and Rep1 Fitness in Kitsilano, Vancouver B.C.
- Provided excellent customer service and Maintained a high level of client retention.
- Successfully managed my bookkeeping, invoices, marketing and other general office duties.
- Managed the front desk and greeted clients.
- Effectively managed customer/client complaints.
- Performed light cleaning and checks on the gym floor, restrooms, and staff room.
- Maintained stockrooms and ensured supplies were available.
Sales Office Administrator (POS Clerk)
Choices Markets
06.1999 - 01.2007
- Head office position with over 7 years experience working under the Point of Sales Manager and the Director of Retail Operations.
- Store-wide weekly sales reporting for executive management (using Microsoft Excel).
- Specialized data reporting and vendor price monitoring.
- Retail price verification and sales entry (JS Retail Management Software).
- Product information updating (new products, cost, price and other information).
- Point of sale data backup, Basic Accounting including customer charge account posting and monitoring.
- Department payroll entry.
- Interpersonal communication between store level, head office and executive level management.
- Technical support for direct, and store-wide team members (department management and other staff).
- Customer Service. Responded promptly to customer needs, answering and directing phone inquiries.
- Maintained and redirected customer email comments and complaints.
- filing, copying, faxing and ordering office supplies.
- Register and cash handling experience.
Data Entry Operator
Coast Capital Savings
Richmond, B.C.
- Richmond Savings (Coast Capital Savings).
- At Richmond Savings I helped calculate and enter asset/liability ratios in conjunction with their Y2K computer system
- Retrieving and re-filing customer files.
- Data Entry into the Richmond Banking System
Education
Microsoft Excel, Word, PowerPoint - Certificate
Vancouver Community College
Vancouver, BC03.2021
Associate Arts - General Studies
Kwantlen University College
Surrey, B.C.Diploma -
Queen Elizabeth Secondary School
Surrey, B.C.Skills
- Self-motivated and disciplined with a strong work ethic
- Excellent organizational and multitasking skills
- Prioritizes efficiently
- Works well individually, in a team, and with internal staff
- Exceptional customer service skills
- Computer proficiency in Microsoft Excel, Word, PowerPoint and Outlook
- Experience in the use of various formatting software (Volo, Jane App, MINDBODY, Richmond Banking, JS)
- Reliable and hardworking
Certification
Class 5 Drivers License. Current First aid, CPR/AED, Completed Stott Pilates Mat (IM) and Reformer (IR) course.
I’m currently working towards the MOS specialist certification with Microsoft.
Timeline
Business Owner
VS Training - Self-Employed
02.2008 - Current
Front Desk Administrative and Personal Trainer
APT Studio And Rep1
02.2007 - 11.2018
Sales Office Administrator (POS Clerk)
Choices Markets
06.1999 - 01.2007
Data Entry Operator
Coast Capital Savings
Microsoft Excel, Word, PowerPoint - Certificate
Vancouver Community College
Associate Arts - General Studies
Kwantlen University College
Diploma -
Queen Elizabeth Secondary School