Lettesha Armstrong
Server
White Rock,BC
Summary
Knowledgeable Server with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Owner
Golden Boys Property Management
01.2022 - 04.2024
- Developed innovative marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and resource allocation.
- Streamlined inventory management processes to reduce costs and improve stock accuracy.
- Cultivated relationships with suppliers to negotiate favorable terms and ensure product quality.
Server
Big Ridge Brewery Co.
02.2020 - 09.2022
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Collaborated with kitchen staff to coordinate orders, improving communication and workflow efficiency.
- Trained new team members on service standards and operational procedures, fostering team development.
Child Care Provider
Business For Self
09.2013 - 11.2018
- Supervised daily activities and ensured a safe, nurturing environment for children.
- Developed and implemented age-appropriate educational activities to foster child development.
- Coordinated schedules for group activities, enhancing children's social interaction skills.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Fine Dining Server
Vita Bella Bistro
12.2010 - 02.2013
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Educated guests on menu offerings, including wine pairings and specials.
- Managed multiple tables efficiently during peak service hours, maintaining high service standards.
Server/Bartender
Two Parrots Pub
11.2009 - 09.2010
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and prompt service.
- Oversaw daily operations during peak hours, ensuring smooth workflow and adherence to health standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Riverside Secondary
Port Coquitlam, BC06-2007
Skills
- Customer service excellence
- Client relationship management
- Detail-oriented approach
- Highly motivated individual
- Persistent and focused
- Strong work ethic
- Cash handling
- POS system operations
- Strong communication skills
- Safe food handling
- Food safety training
Certification
- Foodsafe Level 1
- Serving it Right
- Occupational First Aid
Timeline
Business Owner
Golden Boys Property Management
01.2022 - 04.2024
Server
Big Ridge Brewery Co.
02.2020 - 09.2022
Child Care Provider
Business For Self
09.2013 - 11.2018
Fine Dining Server
Vita Bella Bistro
12.2010 - 02.2013
Server/Bartender
Two Parrots Pub
11.2009 - 09.2010
High School Diploma -
Riverside Secondary
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