Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Victoria Schmidt

Vancouver,BC

Summary

Bilingual individual skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Flight Attendant

Air Canada
08.2022 - Current
    • Resolved passenger conflicts and medical emergencies during flights.
    • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
    • Supported passengers with special needs and provided assistance to wheelchair passengers.
    • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
    • Facilitated efficient meal and beverage services by accurately taking orders and managing dietary restrictions or special requests.

Warehouse Packer

Geodis Distribution Service
06.2022 - 08.2022
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.

Advanced TDRO

Elections Ontario
06.2022 - 06.2022
  • Ensured smooth polling station operations by setting up equipment and organizing materials in a timely manner.
  • Assisted non-English speaking voters with language interpretation services when needed, promoting inclusivity in electoral process.
  • Facilitated timely closure of polling stations at day''s end by reconciling votes quickly and accurately while maintaining proper documentation.
  • Troubleshot technical issues with voting equipment, ensuring minimal disruption to voting process.

Server

Toastiez
09.2021 - 05.2022
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Barista

Jos Java
05.2021 - 05.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Athletic Supervisor

Greenville University
01.2019 - 05.2022
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Maintained safe facilities by adhering to proper maintenance protocols and ensuring all equipment met industry standards.
  • Strengthened communication skills through regular interactions with others.

Office Assistant

CIMCO Refrigeration
06.2019 - 01.2020
  • Expedited document processing with accurate data entry and timely filing.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.

Paper Deliverer

Whitby Newspaper
01.2014 - 01.2018
  • Maintained up-to-date records of delivery routes and customer information.
  • Assembled and bagged newspapers prior to delivery.
  • Processed customer payments and kept accurate financial records.

Education

Bachelor of Science - Psychology

Greenville University
Greenville, Il
05.2022

High School Diploma -

Sinclair Secondary School
Whitby, ON
06.2018

Skills

  • Food and Beverage Service
  • Cultural Awareness
  • Leadership Qualities
  • Relationship Management
  • Special Needs Assistance
  • Emergency Response
  • Hospitality service expertise
  • Decision-Making
  • Team Collaboration
  • First Aid/CPR
  • Fluent in French

Accomplishments

- Studied in the United States on a Cheer and Dance scholarship throughout a 4 year program.

- Served as a Team Captain for 3 years.

- Competed and won several titles

Languages

French
Full Professional

Certification

- Emergency First Aid

- Diploma of French Language Studies

- Serving It Right

Timeline

Flight Attendant

Air Canada
08.2022 - Current

Warehouse Packer

Geodis Distribution Service
06.2022 - 08.2022

Advanced TDRO

Elections Ontario
06.2022 - 06.2022

Server

Toastiez
09.2021 - 05.2022

Barista

Jos Java
05.2021 - 05.2022

Office Assistant

CIMCO Refrigeration
06.2019 - 01.2020

Athletic Supervisor

Greenville University
01.2019 - 05.2022

Paper Deliverer

Whitby Newspaper
01.2014 - 01.2018

Bachelor of Science - Psychology

Greenville University

High School Diploma -

Sinclair Secondary School

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Victoria Schmidt