Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Oslien Noda

Toronto,ON

Overview

19
19
years of professional experience
1
1
Certification

Work History

Flight Attendant

Cubana De Aviacion, WowAir, Aruba Airlines, Avion Express
12.2006 - 06.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Enhanced onboard sales of duty-free products by providing knowledgeable recommendations and efficient service.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
  • Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
  • Trained new flight attendants, equipping them with skills needed to maintain high service standards.
  • Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Assured timely departures by efficiently completing all pre-boarding tasks.
  • Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
  • Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
  • Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Responded to passenger emergencies to provide first aid.
  • Advised passengers of flight regulations to maximize safety and security.
  • Answered passengers' questions about flight, aircraft and destination.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Assisted passengers with storing luggage and helped locate seating.

Ground Handler

ECASA
01.2005 - 12.2006
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Enhanced onboard sales of duty-free products by providing knowledgeable recommendations and efficient service.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
  • Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
  • Trained new flight attendants, equipping them with skills needed to maintain high service standards.
  • Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Assured timely departures by efficiently completing all pre-boarding tasks.
  • Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
  • Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
  • Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Responded to passenger emergencies to provide first aid.
  • Advised passengers of flight regulations to maximize safety and security.
  • Answered passengers' questions about flight, aircraft and destination.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Assisted passengers with storing luggage and helped locate seating.

Education

High School - Técnico De Electrónica

Osvaldo Herrera
Havana, Cuba
06.2002

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Professional Appearance
  • Verbal and written communication
  • Food and Beverage Service
  • Hospitality service expertise
  • Safety Procedures
  • Public Speaking
  • Emergency Procedures
  • Leadership Qualities
  • Cultural Awareness
  • Passenger Assistance
  • Interpersonal communications
  • Administrative tasks
  • Emergency Situations Management
  • Emergency Response Coordination
  • Flight safety
  • FAA Regulations
  • Passenger safety management
  • Company policy adherence
  • Issue Resolution
  • Conflict Mediation
  • Multilingual Skills
  • Guest Services
  • Flight systems knowledge
  • Emergency Care
  • Relationship Management
  • Schedule Management
  • Cleanliness and sanitation
  • Preflight briefings
  • Aviation regulations
  • Crew Coordination
  • Marketing
  • Emergency Response
  • Airline Operations
  • Business class service
  • Regulatory Compliance
  • Food and beverage preparation
  • Sales expertise
  • Report Generation
  • Brand Promotion
  • Equipment Oversight
  • Training and coaching
  • Team Oversight
  • Ticket verification
  • Technical aptitude
  • Cabin searches
  • Aircraft Restocking
  • Medical intervention
  • Aircraft operations support
  • Company culture and values
  • Public interaction
  • Amenities distribution
  • Passenger support
  • Deplaning oversight
  • Passenger guidance
  • Passenger service
  • Adult AED and CPR
  • Boarding coordination
  • Attention to Detail
  • Team Collaboration
  • Detail Oriented
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Decision-Making
  • Time Management
  • Team Leadership
  • Multitasking
  • Creative Thinking
  • Training and Development
  • Problem-Solving
  • Passenger Interaction
  • Sales and Marketing
  • Safety Demonstrations
  • Conflict Resolution
  • Airline Policies
  • Excellent Communication
  • Evacuation Procedures
  • Crew Resource Management
  • Quality Assurance
  • Emergency Evacuation
  • Organizational Skills
  • Workload Management
  • Passenger Behavior Monitoring
  • Aircraft Emergency Reports
  • Aircraft Safety Checks
  • Special Needs Assistance
  • Passenger Needs Assessment
  • Beverage Service
  • Negotiation Tactics
  • Relationship Building
  • Ticket Checks
  • Written Communication
  • Active Listening
  • Interpersonal Communication
  • New Hire Coaching

Languages

English
Professional Working
Spanish
Native or Bilingual
Italian
Elementary

Certification

Cabin Crew Attestation.

Instrucción Inicial en Primeros Auxilios y medicina aeronáutica

Curso Inicial para Tripulantes de Cabina de Pasajeros.

Instrucción Periódica y entrenamiento de emergencia en tierra (humo, fuego, evacuación).

Seguridad de la Aviación.

Crew Resources Managment (CRM).

Safety Managment (SMS).

Dangerous Good Instrution.

Additional Information

Desde que llegué a Canadá en Junio de 2024 he trabajado como voluntario en el Centro Comunitario para Refugiados Welcome Inn Centre.

Timeline

Flight Attendant

Cubana De Aviacion, WowAir, Aruba Airlines, Avion Express
12.2006 - 06.2024

Ground Handler

ECASA
01.2005 - 12.2006

High School - Técnico De Electrónica

Osvaldo Herrera

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