Victoria Sarantakos
Toronto,Canada
Summary
Accomplished Spa Director with a proven track record in enhancing operational efficiency and client satisfaction. Expert in strategic leadership and operational management, boosting spa revenue by 20% through innovative sales and marketing strategies. Skilled in staff development and client-centric focus, excelling in creating luxurious, personalized guest experiences.
Overview
19
19
years of professional experience
Work History
Spa Director
New You Spa
Toronto
04.2022 - Current
- Operational Leadership: Directed daily spa operations, maintaining a pristine and safe environment while ensuring an exceptional guest experience
- Streamlined procedures to maximize efficiency and service quality, ensuring smooth coordination across departments
- Financial Management: Managed financial aspects, including daily cash flow, bank deposits, budget preparation, and financial statement generation, with a strong focus on expense control and profitability
- Team Development & Coaching: Established a culture of growth and continuous learning by coaching the team on product knowledge, customer service, and professional development
- Regularly assessed team goals and performance, delivering constructive feedback to enhance individual and team results
- Client Relationship Management: Cultivated strong client relationships through personalized service, follow-ups, and guest loyalty initiatives, increasing client retention and satisfaction
- Handled high-priority client requests and ensured their expectations were exceeded
- Scheduling & Payroll: Optimized employee scheduling to match service demands, ensuring proper coverage during peak times
- Managed payroll and implemented efficient time-tracking practices
- Inventory and Stock Control: Maintained optimal inventory levels and negotiated with vendors to ensure cost-effective procurement of quality supplies
- Conducted regular inventory audits to minimize discrepancies and ensure availability
- Protocol Development: Created and enforced hygiene and service protocols across all departments, enhancing safety and compliance with industry standards
- Marketing & Sales Growth: Developed and implemented promotional campaigns, client appreciation events, and seasonal offers to drive foot traffic and boost sales
- Leveraged digital marketing to increase brand visibility and reach new clients
- Vendor Relations: Built high-quality relationships with vendors, securing favorable terms and reliable supply chains that supported business goals and brand standards
Salon and Spa Manager
Pure Beauty Salon and Spa
Toronto
11.2019 - 11.2021
- Spa Business Development: Founded and grew a boutique spa consultancy focused on enhancing service quality, operational efficiency, and client satisfaction in the spa and wellness industry
- Provided tailored guidance to spa owners on trend adaptation, profitability, and client retention
- Sales and Service Strategy: Developed comprehensive sales strategies to increase bookings and re-bookings, consistently achieving revenue goals
- Created engaging service menus and exclusive promotions that resonated with clients and boosted service uptake
- Client-Centered Experience Design: Enhanced the guest experience by curating a luxurious and personalized atmosphere, which built strong client relationships and encouraged loyalty
- Offered in-house, high-end skincare services, including facials, peels, microdermabrasion, and specialized treatments, establishing a signature quality of care
- Marketing & Branding: Designed and implemented effective social media strategies, creating unique content that strengthened brand presence, attracted new clients, and engaged existing ones
- Collaborated with local vendors and suppliers to build partnerships that aligned with brand values and expanded reach
- Professional Training & Mentorship: Coached aspiring spa professionals on service techniques, customer service best practices, and sales skills, supporting the development of future industry leaders
- Provided ongoing training to help them meet client needs with confidence and expertise
- Spa Culture & Client Retention: Fostered a welcoming, high-quality spa environment by creating protocols that reflected the values and experiences clients desired, contributing to client retention and a distinctive brand culture
Owner and Consultant
House of Thea
Toronto
06.2017 - 06.2021
- Operational Excellence in Luxury Standards: Managed daily operations of the exclusive V35 Spa, part of The Hazelton Hotel, a Leading Hotel of the World, adhering to Forbes Travel Guide standards
- Delivered a luxurious, tailored experience that consistently exceeded guest expectations, supporting the hotel's reputation for world-class service
- Brand Partnerships and Signature Treatments: Oversaw the integration of Valmont treatments, renowned for their Swiss heritage and anti-aging benefits, establishing the spa as a premier destination for luxurious skincare
- Trained team members on these signature protocols, ensuring an elevated, results-driven experience for discerning clientele
- Team Leadership and Development: Recruited, trained, and mentored a high-caliber team of estheticians, massage therapists, and support staff
- Implemented rigorous Forbes-level service protocols and quality standards, creating a culture of excellence that contributed to high client retention and positive feedback
- Client Experience & Satisfaction: Created a serene, personalized environment in the V35 Spa's private treatment rooms, couples' suite, fitness center, and pool area
- Enhanced client experience by offering bespoke services aligned with the Valmont brand and consistently meeting the meticulous standards set by Leading Hotels of the World
- Sales and Revenue Growth: Boosted spa revenue by 20% within two years through enhanced customer service, targeted promotions, and exclusive events
- Designed and executed a strategic annual marketing plan in collaboration with the hotel's Sales Department, including luxury-focused packages and exclusive partnerships to attract VIP clientele
- Luxury Spa Operations: Ensured compliance with Forbes Travel Guide safety, sanitation, and service standards, managing all facets of spa functionality
- Personally handled high-priority clients to ensure their needs were seamlessly met, fostering loyalty and encouraging repeat business
- Event and Program Management: Organized exclusive guest events and loyalty programs, cultivating a sophisticated client base and reinforcing the Hazelton Hotel's position as a top-tier destination for wellness and relaxation
Spa Manager/Department Head, Spa & Health Club
The Hazelton Hotel
Toronto
11.2014 - 06.2017
- Luxury Spa Management
- Client Relationship Management
- Forbes Standards Compliance
- Team Leadership
- Sales & Revenue Growth
- Operational Excellence
- Brand Partnerships
- Financial Management
- Event Planning
- Digital Marketing
- Advanced Esthetics & Spa Management
Retail Manager/Seasonal Manager
Coach Leather Inc
Toronto
08.2012 - 11.2014
Spa Manager
Upper Village Spa
Toronto
02.2006 - 08.2012
Education
Advanced Aesthetics And Spa Management
Serei Institute
Toronto, ON06-2000
Skills
- Strategic Leadership
- Operational Management
- Staff Development
- Recruitment & Team Building
- Sales & Marketing
- Client-Centric Focus
- Inventory controls
- Product and service knowledge
- Problem-solving skills
- Employee Scheduling
- Marketing initiatives
- Verbal and written communication
- Health and safety compliance
- Sales management
- Recruitment and hiring
- Latest industry trends
- Operations Management
Timeline
Spa Director
New You Spa
04.2022 - Current
Salon and Spa Manager
Pure Beauty Salon and Spa
11.2019 - 11.2021
Owner and Consultant
House of Thea
06.2017 - 06.2021
Spa Manager/Department Head, Spa & Health Club
The Hazelton Hotel
11.2014 - 06.2017
Retail Manager/Seasonal Manager
Coach Leather Inc
08.2012 - 11.2014
Spa Manager
Upper Village Spa
02.2006 - 08.2012
Advanced Aesthetics And Spa Management
Serei Institute