COLLEEN MARSHALL
Courtenay
Summary
Experienced Director of Spa and Wellness committed to delivering exceptional guest experiences and fostering a tranquil atmosphere. Recognized for a visionary mindset, I implement innovative practices to enhance service offerings and guarantee client satisfaction. Proficient in team leadership and cultivating a culture of relaxation and rejuvenation. Continuously pursuing strategic growth and development opportunities within the wellness industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SPA DIRECTOR
Hill top spa
11.2024 - Current
DEPARTMENT STORE MANAGER
Suzanne's and Jenny's
03.2024 - 10.2024
- Lead strategic transformation of spa operations, develop innovative wellness programs, and drive team excellence while maintaining premium service standards
- Direct daily operations, mentor staff, and establish quality benchmarks to deliver exceptional guest experiences and boost client retention
- Foster strong partnerships with wellness practitioners, coordinate crossfunctional teams, and implement effective communication protocols
- Ensure compliance with health regulations, maintain impeccable facility standards, and oversee inventory management systems
- Spearhead wellness innovation initiatives and orchestrate comprehensive spa service transformations while cultivating a culture of excellence and client-focused care
- Managed department operations, enhancing customer service and store performance
- Optimized inventory, leading to measurable sales growth and reduced shrinkage
- Mentored staff, fostering a cohesive team and culture of continuous improvement
- Implemented merchandising strategies, driving substantial revenue increases
- Redesigned store layout to improve shopping experience based on customer insights
- Orchestrated seasonal merchandising campaigns aligned with market trends, resulting in sustained customer engagement and enhanced department profitability
- Conceptualised and executed strategic merchandising campaigns aligned with market analysis, driving sustained revenue growth and brand visibility
RETAIL MANAGER
Kingfisher Resort and Pacific Mist Spa
06.2023 - 10.2023
- Managed retail operations, boosting sales through strategic planning and team leadership
- Led retail operations and staff development at luxury resort spa, implementing strategic sales initiatives and maintaining exceptional customer service standards
- Streamlined inventory management processes and introduced digital solutions to enhance operational efficiency while mentoring team members
- Increased sales by 50%
- Fostered strong team relationships and coordinated cross-departmental initiatives to deliver seamless guest experiences and boost retail performance
- Managed daily operations, stock levels, and visual merchandising while ensuring compliance with resort quality standards and protocols
- Developed and executed retail growth strategies, focusing on premium product positioning and enhanced customer engagement techniques
- Implemented integrated retail strategies to enhance customer engagement and streamline operations, focusing on premium product placement and service excellence
SALON MANAGER
Blush Salon and Spa
08.2021 - 01.2023
- Led salon operations, optimised scheduling, and enhanced client satisfaction through strategic staff management and service quality improvements
- Managed inventory control and budget tracking while maintaining high service standards and coordinating staff training programmes
- Introduced digital booking system and modernised service offerings, resulting in streamlined operations and enhanced client experience
- Spearheaded implementation of contactless payment systems and virtual consultations, modernising client interactions while maintaining personal service touch
WEDDING HAIR AND MAKEUP SPECIALIST
OMD4 makeup & FX
04.2020 - 08.2021
- Delivered personalised bridal beauty services, managing complex schedules and coordinating with wedding planners to ensure flawless timing and client satisfaction
- Created memorable wedding experiences through attentive consultation, precise technique application, and calm presence during high-pressure moments
- Partnered with photographers and venue staff to ensure optimal lighting and timing for lasting makeup application throughout events
- Implemented innovative bridal hair and makeup techniques, enhancing natural features while maintaining durability throughout extended ceremonies
- Orchestrated seamless beauty services with wedding vendors, adapting makeup application timing to venue lighting and photography schedules
SALON MANAGER
Chartier Senior House Community
05.2020 - 11.2020
- Led salon operations, optimized scheduling systems, and managed staff performance while maintaining high client satisfaction rates and service quality standards
- Orchestrated inventory management, maintained compliance with health regulations, and streamlined booking procedures to ensure seamless operations
- Established rigorous health and safety protocols, maintaining perfect compliance scores during regulatory inspections while managing daily salon operations
- Created and enforced robust health and safety protocols, achieving consistent compliance ratings during external audits and inspections
CO-OWNER /SPA DIRECTOR
Blush Salon and Spa
06.2005 - 02.2020
- Directed spa operations, enhancing service quality and staff skills through targeted training
- Implemented resource management systems, boosting client satisfaction significantly
- Integrated wellness programs, optimizing operational efficiency and service delivery
- Led strategic growth, achieving measurable improvements in team performance
- Built strong partnerships with staff and clients, fostering a culture of excellence
- Optimized resource allocation and scheduling systems, resulting in enhanced operational efficiency and substantial improvement in client satisfaction rates
- Cultivated high-performing teams through mentorship and skill development initiatives, establishing benchmark standards for service excellence
- Streamlined spa operations through strategic process improvements, leading to marked increase in client retention and service bookings
Education
GLOBAL AESTHETICS -
Blanche Macdonald
Vancouver01.2024
MEDICAL AESTHETICS -
Blanche Macdonald
Vancouver01.2024
ASSOCIATE - Cosmetology
Nova Scotia Community College
Middletown06.1986
Skills
- Budget Management
- Inventory Control
- Client Relations
- Team Leadership
- Strategic Planning
- Communication
- Sales
- Spa Management
- Operational Efficiency
- Wellness Coaching
- Customer Experience
- Service Innovation
- Team Development
- Sales Strategy
- Event Planning
- Narrator for fashion shows
Languages
English
Native or Bilingual
Hobbies and Interests
- Being in nature
- Hiking
- Paddle boarding
- Swimming
- Power walking
- Boxing
Certification
Global aesthetic ,Medical Aesthetic ,Laser ,Cosmetology ,Dermalogica Pro.
Timeline
SPA DIRECTOR
Hill top spa
11.2024 - Current
DEPARTMENT STORE MANAGER
Suzanne's and Jenny's
03.2024 - 10.2024
RETAIL MANAGER
Kingfisher Resort and Pacific Mist Spa
06.2023 - 10.2023
SALON MANAGER
Blush Salon and Spa
08.2021 - 01.2023
SALON MANAGER
Chartier Senior House Community
05.2020 - 11.2020
WEDDING HAIR AND MAKEUP SPECIALIST
OMD4 makeup & FX
04.2020 - 08.2021
CO-OWNER /SPA DIRECTOR
Blush Salon and Spa
06.2005 - 02.2020
GLOBAL AESTHETICS -
Blanche Macdonald
MEDICAL AESTHETICS -
Blanche Macdonald
ASSOCIATE - Cosmetology
Nova Scotia Community College
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