Victoria Rodriguez
Bakersfield
Summary
Dynamic manager with a proven track record at Carl's Jr, excelling in team leadership and customer service. Skilled in complex problem-solving and relationship building, I enhanced productivity and resolved conflicts effectively. My proactive approach and organizational skills fostered a positive environment, driving sales growth and customer loyalty.
Overview
7
7
years of professional experience
Work History
Manager
Carl's Jr
01.2021 - Current
- Motivated employees to enhance productivity and engagement in work-related tasks.
- Accomplished multiple tasks within established timeframes, meeting all deadlines.
- Maintained organized, professional, and safe environments for employees and patrons.
- Resolved customer disputes promptly, ensuring high-quality service delivery and open communication.
- Addressed staff conflicts through active listening and mediation for effective resolutions.
- Monitored daily activities to maximize performance and mentor team members.
- Cross-trained employees to improve team agility and overall performance.
- Developed relationships with customers and suppliers through proactive account management.
Casher
Sonic
03.2020 - 12.2021
- Addressed customer inquiries and resolved concerns to enhance satisfaction and loyalty.
- Assisted with multiple secure payment methods, reducing discrepancies and potential losses.
- Maintained cleanliness standards throughout facility, contributing to overall store success.
- Provided accurate cash transactions to ensure efficiency in customer service.
- Made product recommendations based on customer needs, driving sales growth.
- Offered versatile support across departments to meet operational demands.
- Responded to questions regarding store policies, ensuring clarity and compliance.
- Delivered exceptional service, resulting in positive feedback from customers.
Cashier
Mainland Skate And Surf
02.2019 - 03.2020
- Greeted customers upon entry and addressed needs swiftly.
- Established relationships with customers to promote repeat business.
- Operated cash register for transactions with high accuracy.
- Maintained balanced cash drawer, verifying accuracy at shift end.
- Assisted customers with purchases, item location, and reward program enrollment.
- Restocked and organized merchandise in front lanes efficiently.
- Resolved complaints professionally, enhancing customer loyalty and satisfaction.
- Worked flexible schedule and additional shifts to support business operations.
Education
Bakersfield High School
1241 G St, Bakersfield, CA 9330405.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex problem-solving
- Verbal and written communication
- Staff management and training
- Relationship building
- Sales techniques
- Positive attitude
- Multitasking skills
- Organizational skills
- Problem-solving
Timeline
Manager
Carl's Jr
01.2021 - Current
Casher
Sonic
03.2020 - 12.2021
Cashier
Mainland Skate And Surf
02.2019 - 03.2020
Bakersfield High School
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