VICTORIA YETUNDE POPOOLA
Customer Service Manager | Enterprise Sales Manager | Communications Manager | Business Development Manager
Moncton,NB
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 5-years background maintaining customer satisfaction and contributing to company success. Proficient in CRM and Microsoft tools.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
Sales/ Customer Service Manager
VAY Atelier
Lagos, Lagos
2020.07 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Researched and corrected customer concerns to promote company loyalty.
- Established and managed cordial relationships for the brand with top clients across the music and fashion space.
- Increased customer base by average of 24% each vear.
- Increased post-sale purchases 25% with regular follow-up calls and periodic visits.
Enterprise Sales Manager /Business Development Manager
ATB TechSoft Solutions Limited
Lagos, Lagos
2017.08 - 2019.12
- Developed profiles of marketplace and competition to improve prospecting.
- Listened carefully to customers' needs and recommended best-in-class product or services to resolve issues.
- Maintained up-to-date knowledge of company products and performed competitor analysis.
- Provided product knowledge and solutions to customers to best suit their needs.
- Improved customer experience and retention by rendering effective customer support and after sales services.
- Significantly increased sales of products and services by deploying key sales and marketing strategies.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
Education
Bachelor of Science - Industrial Chemistry
Olabisi Onabanjo University
Ago-Iwoye, Ogun State, Nigeria 2011.09 - 2015.04
Skills
Customer service skills
Customer service specialist
Customer service-focused
Call center customer service
Customer service support
Certification
Certified Customer Service Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer
January, 2020 - June, 2020
Fashion Assistant / Trainer - ATK Fashion House, Ibadan Nigeria
- Trained 50 upcoming fashion designers from basic level to advanced.
- Handled customer enquiries, consultations, fittings and after-sales support
- Led a team of designers to achieve satisfactory delivery and customer experience
- Deputize in position of leadership in the absence of the general manager and CEO.
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Sales/ Customer Service Manager
VAY Atelier
2020.07 - Current
Enterprise Sales Manager /Business Development Manager
ATB TechSoft Solutions Limited
2017.08 - 2019.12
Certified Customer Service Professional
2016-07
Chattered Post-Graduate Diploma in Customer Relationship Management
2016-07
Bachelor of Science - Industrial Chemistry
Olabisi Onabanjo University
2011.09 - 2015.04
Volunteer
January, 2020 - June, 2020
Fashion Assistant / Trainer - ATK Fashion House, Ibadan Nigeria
- Trained 50 upcoming fashion designers from basic level to advanced.
- Handled customer enquiries, consultations, fittings and after-sales support
- Led a team of designers to achieve satisfactory delivery and customer experience
- Deputize in position of leadership in the absence of the general manager and CEO.