Victoria Payne
Ottawa,ON
Summary
Hardworking and dedicated employee with strengths in customer service and sales. Positive attitude and always willing to further my skills and strive for the better.
Overview
8
8
years of professional experience
Work History
Boutique Coffee Specialist
Nespresso
Ottawa, ON
10.2022 - Current
- Act as a brand ambassador for Nespresso by welcoming the Boutique clientele and identify their needs.
- Advise and educate customers on the available product range to create an individual experience
- Delivering the best customer experience by levering product knowledge on our machines and coffee
- Promoting Nespresso's sustainability mission by educating customers
- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
- Conduct payment transactions in a high paced environment
- Trained new employees on brewing techniques, equipment handling, and company policies to maintain high standards of service.
- Ensure that the Boutique is clean, well-ordered and the equipment is properly presented.
- Achieving weekly and quarterly sales targets
Cashier Supervisor
Shoppers Drug Mart
Ottawa, ON
05.2019 - 10.2022
- Open and close the store (key holder)
- Daily deposit and money ordering
- Count tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Train and mentor new employees
- Manage breaks
- Maintain inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintain professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Connect with customers daily to understand needs, provide assistance and collect feedback and concerns.
- Maintain a positive and safe work environment
Supervisor
Tim Horton's
Ottawa, ON
11.2016 - 05.2019
- Daily deposit and cash reconciliation
- Adhered to company food, safety, quality and sanitation policies.
- Trained and mentored new employees
- Resolved customer complaints and ensured quality expectations were met
- Maintained quality checks of food service equipment and appliances
- Maintained a healthy and positive work enviro
Education
High School Diploma -
Brookfield High School
Ottawa, ON06.2019
Skills
- Excellent customer service skills
- Strong interpersonal skills
- Professionalism
- Organization skills
- Leadership
- Strong work ethic and desire to always strive for the best
- Problem solving
- Time management
- Flexible
Timeline
Boutique Coffee Specialist
Nespresso
10.2022 - Current
Cashier Supervisor
Shoppers Drug Mart
05.2019 - 10.2022
Supervisor
Tim Horton's
11.2016 - 05.2019
High School Diploma -
Brookfield High School