Victoria Paul
Niagara Falls,Ontario
Summary
Highly experienced inside sales representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Abvee Industry
03.2018 - 08.2023
- Identify sales opportunities and provide clients with solutions to meet their goals
- proactively outreach (outbound calls) and reactively engage with clients over the phone and via email to frequently assess product performance and provide insights to optimize their advertisement and increase their investments
- Consistent in exceeding quarterly targets through high volume outbound calling
- Understanding customers business and advertising goals to capture and build market intelligence
- Sharing ideas to improve ad products and the customer experience
- Train new employees on customer service policies and procedures to maintain consistent service quality
- Collaborate with cross-functional teams to develop strategies for improving the customer experience.
- Responding to customer complaints and inquiries quickly and efficiently
- Building high customer satisfaction ratings and service level agreements
- Collecting customer information for future follow-ups
- Upselling services and making product recommendations
- Closing sales and achieving company quotas
- Identifying sales opportunities
- Staying informed about product and service information updates
Maintenance Store Keeper/Auditor
Veepee Group of Companies
12.2014 - 03.2018
- Responsible for the day-to-day operation of the store
- Organizations and supervision of all the departments
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Trained, managed and developed a team of 6-10 associates
- Preparation of Financial reports on monthly basis.
Education
Certified Human Resource Management (HRM) -
University of Ibadan
01.2021
Certified Sage 50 Peace tree accounting software -
University of Ibadan
01.2021
Accounting – Higher National Diploma (HND) -
Moshood Abiola Polytechnic
01.2020
Skills
- Persuasive Negotiations
- Knowledge and understanding of advertising
- Risk Identification
- Scheduling
- Training
- Microsoft Word
- Excellent listening
- Cross-Promote Products
- Accountability
- Customer Experience
References
TO BE PROVIDED ON REQUEST
Timeline
Inside Sales Representative
Abvee Industry
03.2018 - 08.2023
Maintenance Store Keeper/Auditor
Veepee Group of Companies
12.2014 - 03.2018
Certified Human Resource Management (HRM) -
University of Ibadan
Certified Sage 50 Peace tree accounting software -
University of Ibadan
Accounting – Higher National Diploma (HND) -
Moshood Abiola Polytechnic
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