Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daniel Doggett

Ancaster,Ontario

Summary

Customer-oriented, strategic-thinking sales professional offering over 10+ years of experience in cultivating partnerships, retaining top accounts and growing profit channels. Seasoned leader with strong background in steering teams towards success. Possess significant experience in strategic planning, team motivation, and conflict resolution. Known for fostering positive work environments that encourage growth and productivity. Have positively impacted previous workplaces by instilling a culture of continuous improvement and collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Inside Sales Team Lead

UPS Canada
Ancatser, ON
07.2024 - Current
  • Provid guidance on pricing strategies based on market research and competitor analysis.
  • Implement processes that improved efficiency and accuracy within the sales department.
  • Conduct bi-weekly one-on-one meetings with staff to review goals, objectives, and progress towards targets.
  • Monitored sales activities and provided feedback to improve results.
  • Trained and coached new sales personnel on best practices, customer service, and account management.
  • Resolved escalated customer complaints in a professional manner.

Inside Sales Representative

UPS Canada
Ancaster, ON
10.2023 - 07.2024
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Generated leads through cold calling potential clients.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Collaborated with other departments to ensure successful implementation of sales initiatives.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Provided training sessions for new employees on company policies, procedures and best practices.
  • Participated in trade shows and conventions to generate leads.
  • Negotiated prices, terms of sale and service agreement to close transactions.

Inside Sales Support Representative

UPS Canada
Ancaster, ON
08.2023 - 10.2023
  • Monitored customer feedback to ensure satisfaction levels were met or exceeded expectations.
  • Responded promptly to all incoming requests for assistance from customers.
  • Provided technical support to customers via phone and email.
  • Assisted customers with their accounts, billing information, and product orders.
  • Demonstrated strong problem-solving skills to diagnose and troubleshoot technical issues.
  • Actively listened to customers' concerns in order to provide accurate resolutions.
  • Prioritized tasks based on urgency and importance of the issue being reported by the customer.

Sales Manager

Infinite Group Inc
Burlington, ON
09.2018 - 01.2021
  • Event Sales Management
  • Booking and coordinating events for sales team
  • Build and maintain relationship with other business owners
  • Monitor Compliance/ Health and Safety during events
  • Inventory Control
  • Managing profitability of events
  • Recruiting
  • Creative writing and job ad placement
  • Talent scouting and interviewing
  • Hiring and terminating employee contracts
  • Leadership & Development
  • Teach direct sales through group and individual training
  • Teach self management and team management skills
  • Executing strategic meetings and workshops to drive sales
  • Manage a team of 15+ people

Education

High School Diploma -

Stratton Upper School

Skills

  • Profit and revenue-generating strategies
  • Sales tracking
  • Adaptive Leadership
  • Persuasive negotiations
  • Team oversight
  • Key account management
  • Negotiations expert and strong deal closer
  • Rapport and relationship building
  • Sales presentations
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches
  • Resolution-oriented
  • Excellent communication skills
  • Communication and empathy
  • Cross-functional team leadership

Certification

Certified Personal Trainer (CPT)

Timeline

Inside Sales Team Lead

UPS Canada
07.2024 - Current

Inside Sales Representative

UPS Canada
10.2023 - 07.2024

Inside Sales Support Representative

UPS Canada
08.2023 - 10.2023

Sales Manager

Infinite Group Inc
09.2018 - 01.2021

High School Diploma -

Stratton Upper School

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Daniel Doggett