Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

DONALD Ashman

London,ON

Summary

Dynamic leader with a proven track record at Fountain Tire, adept in customer relationship building and profit management. Excelled in creating strategies that enhanced team performance and customer satisfaction, boosting sales and efficiency. Skilled in competitor research and market knowledge, ensuring a competitive edge. Achieved significant improvements in operational processes and client engagement through innovative solutions and superior service management.

Overview

40
40
years of professional experience

Work History

Inside Sales Team Lead

Fountain Tire (First Street)
London, ON
01.2023 - Current
  • Learned customer needs and desires to suggest specific product options.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Monitored employee productivity and motivated team to meet daily goals.
  • Monitored sales activities and provided feedback to improve results.
  • Resolved customer issues and offered continual support throughout sales, delivery and processes.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Developed and implemented strategies to increase sales team performance.
  • Recruited top talent for open positions within the inside sales division.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Communicated with repeat customers to build long-term relationships.

Owner/Manager

Fountain Tire (Stoneybrook)
London, ON
08.2013 - 12.2023
  • Led startup and creation of operational procedures and workflow planning.
  • Implemented quality assurance processes to ensure product excellence.
  • Delegated work to staff, setting priorities and goals.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Maintained relationships with existing clients by providing superior customer service.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Conducted performance reviews for employees on a regular basis.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed and implemented successful sales strategies to meet business goals.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Executed performance reviews to encourage improved productivity for team members.
  • Created marketing campaigns to attract new customers.
  • Developed strategic plans to increase profitability and efficiency.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.

Owner/Manager

Don Ashman's Central Tire (Ashman Tire/City Tire & Battery)
London, ON
06.1985 - 08.2011
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Implemented quality control measures to uphold company standards.
  • Assigned work and monitored performance of project personnel.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Delegated work to staff, setting priorities and goals.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

Bachelor of Arts - Economics (Honours)

Western University
London, None
05-1985

High School Diploma -

A.B. Lucas Secondary School
London, ON
06-1981

Skills

  • Customer relationship building
  • Customer service management
  • Profit management
  • Competitor research
  • Market Knowledge
  • Sales staff training
  • Budget development
  • Business planning
  • Team building proficiency

Accomplishments

  • S.F. Glass Gold medal for proficiency in Honours Economics

Affiliations

Minor Hockey Coach & Assistant Coach. (North London Nationals & London Junior Knights)

Minor Lacrosse Coach & Assistant Coach (London Blue Devils)

Minor Lacrosse Board Member (Registrar)

Minor Hockey Board Member (Sponsorship Chair)

Member of North London Rotary Group

Member of Condominium Board

Member & Director of P.C. Party London Centre North Riding Association

Member of Conservative Party of Canada

Timeline

Inside Sales Team Lead

Fountain Tire (First Street)
01.2023 - Current

Owner/Manager

Fountain Tire (Stoneybrook)
08.2013 - 12.2023

Owner/Manager

Don Ashman's Central Tire (Ashman Tire/City Tire & Battery)
06.1985 - 08.2011

Bachelor of Arts - Economics (Honours)

Western University

High School Diploma -

A.B. Lucas Secondary School

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DONALD Ashman