Victoria Moody

• Provide orientation, support, and crisis intervention to client residents on daily basis.
• Maintain accurate professional files
• Conversed with individuals in crisis through emergency helpline

• Informal case management to clients
• Referring clients to internal and external resources
• Maintaining files and case notes
• Providing crisis intervention
• Liaise with internal and external resources
• Gather information on community resources

• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Perform clerical duties
• Answered multi-line phone system
• Provide crisis intervention as required

(Practicum student & relief staff)

-engaging with clients on the streets, and providing support to individuals under the influence

-completing daily admissions, maintains files and case notes

-dealing with high crisis situations

- was first point of contact for clients seeking support

-provided crisis intervention

-pro-active and supportive teammate

-maintain daily shelter operations