MISHELLE LABRASH

• I have been working as a crisis intervention and prevention service responder for 988 since its onset, and Talk Suicide before that.
• Answering texts from individuals in crisis, following the ADEPTS model, and supporting each service user with empathy, understanding and support while watching for each individuals unique needs.
• Accessing immediate crisis services if needed, as well as sharing appropriate available supports for each person who reaches out to the lines.

• Supporting individuals living with diverse abilities at home and in the community. Care including both life and work skills/coaching, as well as accessing available and appropriate supports available to each individual within the community.
• Medication distribution, personal support, life skills counselling and job coaching, keeping appropriate reports on each individual, including quality of life and critical incident reports.
• Making and keeping track of individual doctors, specialists and dental appointments. Ensuring individual goes to each appointment and supports them in advocating for themselves. Responsible for day to day care, 24 hours a day suited to the clients needs.

• Opening and closing of 2 independent stores in the downtown core.
• Problem-solving abilities
• Excellent communication
• Reliability
• Adaptability
• Relationship building
• Client advocacy
• Written communication
• Individual counseling
• Intake assessment
• Active learning
• Customer service and support
• Superior customer service
• Accurate documentation
• Training and coaching
• Effective problem solving
• Client confidentiality
• Client engagement and assistance
• Decision making aptitude
• Efficient time management
• Resourceful research
• Professional presentation
• Reliable networking
• Social media marketing
• Online advertising

Sales and customers service, ensuring that each client receives the

best guidance and insurance options for their individual needs.

Supervisory, Interviewing, Hiring, mentoring and Training of new

staff.

Banking, Batching, Deposits as well as all ordering and inventory

control.

Property management, and inventory control of all ICBC stock.

Drafting and keeping legal and documenting each policy,

transactions, each individual interacting as well as claims.

• Sales and customers service, ensuring that each client receives the best guidance and insurance options for their individual needs.
• Supervisory, Interviewing, Hiring, mentoring and Training of new staff.
• Banking, Batching, Deposits as well as all ordering and inventory control.
• Property management, and inventory control of all ICBC stock. Drafting and keeping legal and documenting each policy, transactions, each individual interacting as well as claims.
• ICBC and Personal Insurance Sales