Victoria Luyiga Kisakye
Toronto,ON
Summary
Proven leader in housekeeping and hospitality, excelling in team leadership and time management. Enhanced guest satisfaction through effective resolution of concerns and meticulous attention to detail and a strong focus on efficiency and quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer / Kitchen Help
Fred Victor Centre
Toronto, ON
05.2024 - 09.2024
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team serving meals to community members
- Contributed to event planning and execution for the Taste of Regent Park, engaging with attendees about the program.
Assistant Housekeeping Manager
Juba Regency Hotel
03.2021 - 04.2024
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
Housekeeping Room Attendant
Royal Suites Bugolobi
Kampala, UG
06.2018 - 12.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Education
College Diploma - Hotel And Institutional Catering
YMCA Comprehensive Institute
Kampala, UG02.2017
High School Diploma -
Entebbe Comprehensive Secondary School
Entebbe, UG12.2013
Skills
Computer literacy
Attention to detail and quick learner
Friendly, courteous, & service oriented
Poised under pressure
Team leadership and time management
Solid written & verbal communicator
Languages
English
Professional Working
Certification
- AODA Training | OSG Online - Sept 2024
- Harm reduction Training | Fred Victor - June 2024
Timeline
Volunteer / Kitchen Help
Fred Victor Centre
05.2024 - 09.2024
Assistant Housekeeping Manager
Juba Regency Hotel
03.2021 - 04.2024
Housekeeping Room Attendant
Royal Suites Bugolobi
06.2018 - 12.2020
College Diploma - Hotel And Institutional Catering
YMCA Comprehensive Institute
High School Diploma -
Entebbe Comprehensive Secondary School