Victoria Ilunga
Ottawa,Canada
Summary
Motivated and detail oriented team player with over 4 years of diverse experience in customer service, marketing, and Education. Proven track record of exceeding customer expectations and delivering exceptional service in fast-paced environments. Skilled in building strong relationships with clients, students and colleagues to drive business growth and success. Seeking new opportunities to leverage expertise and contribute to a dynamic team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
CONSEIL DES ÉCOLE CATHOLIQUE CENTRE EST
09.2024 - Current
- Developed and implemented engaging lesson plans for diverse classroom environments.
- Adapted instructional strategies to meet individual student needs and learning styles.
- Collaborated with teachers to ensure continuity of education during staff absences.
- Maintained classroom management to foster a positive learning atmosphere.
Call Center representative
COSTCO
04.2024 - 07.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high volume of calls while maintaining adherence to quality standards.
- Developed effective working relationships with team members across multiple departments
- Attended regular training sessions on updates and changes within the organization
Call Center Representative
ROGERS CENTER
10.2023 - 12.2024
- Resolved customer inquiries using Rogers' CRM system to enhance service efficiency.
- Trained new representatives on call handling procedures and company policies.
- Collaborated with team members to develop strategies for improving customer satisfaction scores.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Sales Marketer
MPATH MARKETING
05.2022 - 04.2024
- Managed customer inquiries to drive satisfaction and loyalty
- Analyzed market trends and consumer behavior to inform campaign direction.
- Collaborated with cross functional teams to execute integrated marketing campaigns.
- Conducted competitive analysis to identify opportunities for market differentiation.
- Boosted sales through the creation and execution of targeted advertising campaigns.
Cashier
PRINCESS AUTO
04.2020 - 10.2023
- Balanced the cash drawer accurately.
- Maintained clean and organized checkout areas to enhance customer experience.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Trained new cashiers on operational procedures and customer service standards.
Education
BACHELOR OF ARTS - CRIMINOLOGY
CARLETON UNIVERSITY
OTTAWA, ONSkills
- Effective classroom management
- Student engagement
- Relationship building and management
- Adaptable
- Sales & negotiation
- Customer assistance
- Problem solving skills
- Data entry
- Work ethic and integrity
- Patience and empathy
LNGG
French
Native or Bilingual
English
Native or Bilingual
Certification
First aid
Smart serve Certified
Timeline
Substitute Teacher, K-12
CONSEIL DES ÉCOLE CATHOLIQUE CENTRE EST
09.2024 - Current
Call Center representative
COSTCO
04.2024 - 07.2025
Call Center Representative
ROGERS CENTER
10.2023 - 12.2024
Sales Marketer
MPATH MARKETING
05.2022 - 04.2024
Cashier
PRINCESS AUTO
04.2020 - 10.2023
BACHELOR OF ARTS - CRIMINOLOGY
CARLETON UNIVERSITY
Similar Profiles
Martine MénardMartine Ménard
Special Needs Educator at Conseil École Catholiques Centre-EstSpecial Needs Educator at Conseil École Catholiques Centre-Est
Chantal MillerChantal Miller
Child and Youth Worker at Conseil Des Écoles Catholiques Du Centre-Est CECCEChild and Youth Worker at Conseil Des Écoles Catholiques Du Centre-Est CECCE
Edie LevesqueEdie Levesque
Qualified Teacher at Conseil Du District Catholique Des Aurores BoréaleQualified Teacher at Conseil Du District Catholique Des Aurores Boréale
Jayden McDonaldJayden McDonald
Customer Service Sales Specialist at LCBOCustomer Service Sales Specialist at LCBO
Himmler LorissaintHimmler Lorissaint
Payment Service Officer (Tier 2) at Employment and Social Development Canada (ESDC)Payment Service Officer (Tier 2) at Employment and Social Development Canada (ESDC)