Victoria Halliday
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding customer service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Boston Pizza
2017.10 - Current
- Greet and seat guests
- Take drink and food orders
- Prepare plates and drinks
- Clean and reset tables
- Advertise our special of the day
- Internal promotion from Hostess - similar job description excluding take out and delivery orders
- Internal promotion from line cook - responsibilities include preparing dishes, ensuring a clean work space and stocking/ labeling ingredients.
Supports and Service Coordinator
Community Living Dufferin
2023.03 - 2024.09
- Prompt response to email and phone calls
- Approve schedules for the pay period
- Oversee health and safety for each program
- Ministry auditing for group homes
- Approval and denial of vacation request
- On-call/ emergency support for scheduling
- Scheduling
- Oversee all ministry auditing for residential group homes
- Ensure each program/resident is up to code
- Conduct financial audits
- Organize information regarding people supported and building information
Ward Clerk
Headwaters Healthcare Center
2020.08 - 2023.12
- Answer and direct phone calls
- Chart management
- Assist with scheduling
- Book transfers for appointments and admissions
- Room management for patients
- Internal promotion from Registration Clerk November 2022
- Internal promotion to Registration Clerk from Runner/Screener Dec 2020 - Job responsibilities included verifying patient information, helping nurses preform swabbing for Covid-19, labeling and delivering swabs to lab for testing.
Office Administrator / Live Haul Coordinator
S&S Transport
2022.09 - 2022.12
- Organize, Create and Upkeep employee files
- Assist the president and owner with tasks
- Assist with filing invoices
- Bill out jobs
- General upkeep and restocking of the office and drivers room
- General Communication with drivers
- Assist dispatch with current and future jobs
- Complete Written and Verbal Warnings
- Assist with Payroll and employee hour tracking
- Plan, assist and manage drivers while on the road
- Complete IFTHA and log sheet entries
Hostess
Boston Pizza
2017.12 - 2019.09
- Greet and Seat people
- Checked and cleaned the bathrooms
- Pack up takeout and deliveries
- Took pickup orders over the phone
- Make reservations
- Bus tables
- Cleaning the kids corner, high chairs and booster seats
- Took payment for takeouts
Line Cook
Boston Pizza
2017.10 - 2019.09
- Prepare Pizzas
- Prepare Side Dishes
- Prepare Desserts
- Flip and stock containers
- Sweep the kitchen, fridge and freezer
- Take out garbages
- Put pans and lids away
Pharmacy Cashier
Shoppers Drug Mart
2019.01 - 2019.07
- Fill prescriptions
- Organize prescriptions
- Cash out prescriptions
Maid
Merry Maids
2019.07 - 2019.09
- Vacuum carpets and hardwood floors
- Mop hardwood and tile
- Dust all rooms
- Sanitize bathrooms and kitchen
- Make beds, put away toys and tidy up rooms
Screener/Runner
Headwaters Healthcare Center
2020.08 - 2020.12
- Help preform assessments before testing
- Assist with filling out forms
- Check individuals information before entering it into the registration
- Take swabs to the lab
- Assist with labelling swabs
Registration
Headwaters Health Care Center
2020.12 - 2022.11
- Answer phone calls in timely manner
- Register patients for appointments
- Provide details into the procedure and where to go
- Make appointments
Skills
- Teamwork
- Positive attitude and behaviour
- Participation in projects and tasks
- Ability to problem solve
- Listening skills
- Can handle cash, prepare bills and make payments
- Willingness to keep learning
- Sense of responsibility
- Strong work ethic
- Decision making skills
- Ability to manage and organize information
- Interpersonal skills (relates well to others)
Accomplishments
Smart Serve - November 2024
Standard First Aid and CPR level C with AED - April 2023
Conflict Resolution Course - Completed January 2020
Certification
- Standard First Aid & CPR level C with AED, 04/01/23
- Smart Serve, 11/01/24
Timeline
Supports and Service Coordinator
Community Living Dufferin
2023.03 - 2024.09
Office Administrator / Live Haul Coordinator
S&S Transport
2022.09 - 2022.12
Registration
Headwaters Health Care Center
2020.12 - 2022.11
Ward Clerk
Headwaters Healthcare Center
2020.08 - 2023.12
Screener/Runner
Headwaters Healthcare Center
2020.08 - 2020.12
Maid
Merry Maids
2019.07 - 2019.09
Pharmacy Cashier
Shoppers Drug Mart
2019.01 - 2019.07
Hostess
Boston Pizza
2017.12 - 2019.09
Server
Boston Pizza
2017.10 - Current
Line Cook
Boston Pizza
2017.10 - 2019.09