Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic
Victoria Guzman

Victoria Guzman

Vancouver,Canada

Summary

Education professional with a strong background in science, business, and international student education. Experienced in curriculum design, active learning strategies, and cross-cultural education and communication. Passionate about fostering global connections in education and driving innovation in learning experiences. Seeking to leverage my expertise in customer service, marketing, and passion for education to excel in life and business development. Personal, professional and spiritual development fan.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Relationship Specialist Instructor and Student Coach

Cornerstone International Community College
06.2023 - Current
  • Facilitate engaging learning experiences on business-related subjects to 200+ international students
  • Implement Active Learning Strategies in courses on Sales and Negotiation, Strategic Marketing, and Effective Communication, obtaining an evaluation on teaching performance always above 4.3/5 on average
  • Coach students on personal and professional development skills, enhancing their confidence and potential resulting in a higher rate of students being interviewed and getting hired

Science, Biology and Anatomy Educator and Curriculum Designer

Montebello Academy
08.2022 - 12.2022
  • Designed and implemented learning experiences using Next Generation Science Standards (NGSS) to 120+ students
  • Created innovative, technology-integrated lessons focusing on increasing learning outcomes, resulting in a 10% improvement in academic performance
  • Developed hands-on projects combining science concepts with practical applications


Even though this was an amazing experience, I resigned because I came to live in Canada

Science Educator

Unidad Educativa Tomás Moro
09.2019 - 08.2022
  • Planned and taught classes to 120+ students based on International Baccalaureate Standards
  • Designed and implemented project-based learning experiences combining science and technology. Leveraged digital tools to create interactive lessons, leading to a 15% improvement in test scores
  • Hosted Speakers to make engaging classes, such as an astrophysicist, science communicator, Ecuadorian astronaut, etc
  • Demonstrated willingness to accept feedback and make corrections based on advice from peers, parents, and principal.

Online Education Specialist and Content Creator

Cuestionarix
01.2019 - 02.2021
  • Developed and delivered engaging online classes on scientific topics for national standardized test preparation to 1000+ students
  • Collaborated with the Marketing Team to produce educational videos and multimedia content to increase student enrollment
  • Implemented data-driven strategies to optimize online learning materials, improving student satisfaction rates, always above 85%
  • Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development, and growth.

Biochemistry Professor

Pontificia Universidad Catolica del Ecuador
09.2018 - 09.2019
  • Planned and taught Nutritional Biochemistry and Organic Chemistry classes, with a total of 111 first and second level students
  • Coordinated the implementation activities of the project “Water Quality Control in the Antisana Ecological Reserve”
  • Researcher in the project "Impacts on the heritage infrastructure of the historic center of the city of Quito"
  • Organized academic events

It was a short-term contract, and it finished

Public Outreach and Education Coordinator

Quito City Hall
10.2017 - 09.2018
  • Organized and facilitated 50+ workshops on civic engagement, resulting in increase in community project proposals
  • Organize 10 events for stakeholder’s engagement
  • Administrative and outreach assistant

Even though I loved this job, I was hired as a university professor, and I left

Sales and Customer Service Sales Assistant/Entrepreneurship Training Assistant

Impaqto
10.2016 - 10.2017
  • Managed membership sales, including onboarding new members, conducting tours, and promoting membership benefits to potential clients
  • Developed and implemented strategies to increase member engagement and retention through events, workshops, and networking opportunities
  • Monitored and reported on member's feedback to improve services and offerings, ensuring alignment with customer needs and expectations
  • Contributed to higher conversion rates by engaging potential customers with a friendly approach and expert product knowledge.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.

Education

Diploma Certificate - Entrepreneurship and Innovation

Tamwood College
Vancouver, BC
01.2024

Master of Science - Science, Technology And Society

University College London
London, United Kingdom
10-2016

Bachelor of Science - Chemistry

Pontificia Universidad Católica Del Ecuador
Quito, Ecuador
09.2012

Skills

  • Education Specialist
  • International Student Expertise
  • Advising and Support Services
  • Event Planning and Coordination
  • Market Research Acumen
  • Cultural Competence
  • Team Collaboration
  • Customer Relationship Management
  • Entrepreneurial Mindset

Certification

  • Instructional Design, University of Illinois Urbana-Champaign, 05/01/24
  • Customer Relationship Management (CRM) Certification, HubSpot Academy, 05/01/24
  • Financial Management for Startups, Coursera, University of Pennsylvania, 05/01/24
  • Creative Thinking in Higher Education, Pontificia Universidad Católica del Ecuador, 09/01/19
  • University Teaching, University of Hong Kong, 09/01/19
  • Design Thinking with Lego Serious Play for Higher Education, Master Minds, 09/01/18
  • Design Thinking, Prototyping, and Effective presentations, Telefonica Foundation, 09/01/17
  • Advanced Leadership, Liderando Ecuador, 09/01/15
  • Basic Leadership, Liderando Ecuador, 09/01/14

References

  • Martin Presse, Customer Relationship Specialist Program Manager, +1 (780) 361-0414
  • Carson McKee, Marketing and Business Communication Instructor and Professional, cmkee@tamwood.com

Languages

English
Full Professional
Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

Customer Relationship Specialist Instructor and Student Coach

Cornerstone International Community College
06.2023 - Current

Science, Biology and Anatomy Educator and Curriculum Designer

Montebello Academy
08.2022 - 12.2022

Science Educator

Unidad Educativa Tomás Moro
09.2019 - 08.2022

Online Education Specialist and Content Creator

Cuestionarix
01.2019 - 02.2021

Biochemistry Professor

Pontificia Universidad Catolica del Ecuador
09.2018 - 09.2019

Public Outreach and Education Coordinator

Quito City Hall
10.2017 - 09.2018

Sales and Customer Service Sales Assistant/Entrepreneurship Training Assistant

Impaqto
10.2016 - 10.2017
  • Instructional Design, University of Illinois Urbana-Champaign, 05/01/24
  • Customer Relationship Management (CRM) Certification, HubSpot Academy, 05/01/24
  • Financial Management for Startups, Coursera, University of Pennsylvania, 05/01/24
  • Creative Thinking in Higher Education, Pontificia Universidad Católica del Ecuador, 09/01/19
  • University Teaching, University of Hong Kong, 09/01/19
  • Design Thinking with Lego Serious Play for Higher Education, Master Minds, 09/01/18
  • Design Thinking, Prototyping, and Effective presentations, Telefonica Foundation, 09/01/17
  • Advanced Leadership, Liderando Ecuador, 09/01/15
  • Basic Leadership, Liderando Ecuador, 09/01/14

Diploma Certificate - Entrepreneurship and Innovation

Tamwood College

Master of Science - Science, Technology And Society

University College London

Bachelor of Science - Chemistry

Pontificia Universidad Católica Del Ecuador
Victoria Guzman