Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Victoria DaCosta

OSHAWA,ON

Summary


Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Global Pet Foods
11.2015 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Receptionist/Daycare Attendant

UrbanDog/Park9
01.2012 - 05.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Collected account payments, processed transactions and updated relevant records.

Education

Bachelor of Science - Human Health Science

Ontario Tech University
Oshawa, ON
04-2025

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff training and development
  • Workload management
  • Retail operations management
  • Sales reporting
  • Strategic thinking
  • Adaptability and flexibility

Languages

English
Native or Bilingual

Certification

  • CPR/AED Certification
  • First Aid Certification
  • SMARTserve certification

Timeline

Assistant Manager

Global Pet Foods
11.2015 - 08.2019

Receptionist/Daycare Attendant

UrbanDog/Park9
01.2012 - 05.2017
  • CPR/AED Certification
  • First Aid Certification
  • SMARTserve certification

Bachelor of Science - Human Health Science

Ontario Tech University
Victoria DaCosta