VICTORIA CHUKWUANU
EDMONTON,AB
Summary
Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives.
Overview
9
9
years of professional experience
Work History
Financial Service Representative
Easyfinancial
Edmonton, AB
09.2023 - 10.2026
- Guide clients on financial products, payment terms, and credit-building options to support informed decisions.
- Conducted financial conversations with clients and prospects to identify needs and recommend suitable solutions.
- Reviewed credit information and prepared consumer finance recommendations.
- Explained loan terms, payment schedules, and repayment options.
- Developed strong connections with customers to foster loyalty. through clear service and professional communication.
- Review 50-100 client payment follow-ups each week to support collection efforts and customer contact.
- Work with branch teammates to support sales goals, collection goals, and smooth daily operations.
- Process cash transactions, balance customer accounts, and keep records accurate.
- Protect customer data and follow lending compliance standards during each client interaction.
- Prepared documents, spreadsheets, and presentations for reporting and client records to enhance information accessibility.
Eye Consultants
Specsavers Eye clinic Londonderry mall
Edmonton
11.2022 - 09.2023
- Assisted optometrist with initial screening and intake for 70 patient evaluations weekly, ensuring thorough evaluations.
- Process 30-50 eyeglass and contact lens orders weekly, guiding patients on proper care and use.
- Managed eye examination appointments to optimize clinic reception workflows.
- Record patient information accurately and completely in daily clinical documentation.
- Coordinated staff appointments and maintained calendars to ensure organized schedules and efficient clinic operations.
- Supported patients with questions and follow-up needs, enhancing overall patient experience and satisfaction.
- Maintain office supply inventory and restock materials to support smooth day-to-day operations.
- Handle incoming and outgoing mail while answering and routing calls professionally throughout the day.
Safety watch
United safety fort Saskatchewan
, Saskatchewan
08.2017 - 04.2022
- Reduced 100% of safety incidents through risk management training, hazard identification, quality checks, and documentation.
- Inspected facilities for fire hazards and compliance gaps, correcting code deficits in exits, aisles, stairs, and sprinklers.
- Delivered safety training and traffic safety instruction to increase personnel awareness of safety protocols.
- Performed safety audits and investigated plant quality issues to strengthen compliance.
- Reviewed JSAs and permits to ensure regulatory compliance in daily operations.
- Documented findings and recommended removal actions to mitigate exposure to hazards.
- Conducted monthly fire drills to enhance emergency preparedness for work shifts.
Education
Human resource diploma - Human Resources Management
Northern Alberta Institute of Technology (NAIT)
Edmonton, AB12-2027
High school diploma - High school
Lillian Osborne High School
Edmonton, AB07-2015
Skills
- Client financial services
- Customer service
- Loan processing
- Lending compliance
- Debt recovery strategies
- Cash handling
- Account reconciliation
- Microsoft Excel proficiency
- Branch operations
- Risk management
- Customer service
- Financial planning
- Records management
- Microsoft Excel
- Team coordination
- Disaster recovery planning
- Decision-making
- Client relationships
Timeline
Financial Service Representative
Easyfinancial
09.2023 - 10.2026
Eye Consultants
Specsavers Eye clinic Londonderry mall
11.2022 - 09.2023
Safety watch
United safety fort Saskatchewan
08.2017 - 04.2022
Human resource diploma - Human Resources Management
Northern Alberta Institute of Technology (NAIT)
High school diploma - High school
Lillian Osborne High School