Victoria Behe
North Bay,ON
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Experienced customer service professional who constantly strives to help solve customer issues and resolve customer complaints.
Overview
6
6
years of professional experience
Work History
Management Trainee Intern
Enterprise Rent A Car
North Bay
05.2024 - Current
- Enhanced leadership abilities through training and mentoring while promptly completing tasks.
- Collaborated with team members to identify areas for improvement in existing systems or processes.
- Promptly handled client issues by delivering excellent customer service, and maintaining a positive attitude.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Was introduced to company processes, procedures and employee role functions.
Customer Service Representative
Canadian Tire
North Bay, ON
05.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
Cashier
Freshii
North Bay, ON
07.2019 - 03.2020
- Operated the cash register or POS system to receive payment by cash, check, and credit card.
- Upheled, organized, clean and sanitized work areas to meet company and regulatory requirements.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Answered customer questions and provided store information.
Education
Bachelor of Arts - Criminology
Nipissing University
North Bay, ON06-2025
High School Diploma -
St.Joseph Scollard Hall
North Bay06.2021
Skills
- Schedule management
- Time management
- Business development
- Data analysis
- Process improvements
- Dynamic communication
Timeline
Management Trainee Intern
Enterprise Rent A Car
05.2024 - Current
Customer Service Representative
Canadian Tire
05.2020 - Current
Cashier
Freshii
07.2019 - 03.2020
Bachelor of Arts - Criminology
Nipissing University
High School Diploma -
St.Joseph Scollard Hall
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