Jenna Mclellan

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Year 1: Complex Continuing Care Placement -A1 (72 hours)

Year 1: Long Term Care Facility Placement- Eastholme (72 hours)

Year 2: Mental Health Placement- Northern Lights (96 hours)

Year 2: Stroke Rehabilitation Placement - C1 (96 hours)

Year 2: Inpatient Surgery Placement - A3 (96 hours)

Year 2: Inpatient Medicine Placement- D3 (96 hours)

Year 2: Community Placement - Nipissing Serenity Hospice (16 hours)

Preceptorship : Inpatient Medicine (C3/D3) - 280 Hours

• Administered medications and monitored patient responses in compliance with protocols.
• Collaborated with healthcare teams to enhance patient care and treatment strategies.
• Participated in clinical rotations across various departments to broaden nursing skills.
• Assessed patients'' needs and developed individualized care plans to enhance recovery.
• Developed strong rapport with patients through active listening, empathy, and effective communication skills.

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Motivated and rewarded employees to improve engagement.

• Handled equipment, chemicals and materials properly and with caution.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.