Victori Rodriguez
San Diego
Summary
Dynamic Customer Service Representative with a proven track record at Citywideautoglass, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective complaint handling and data analysis, fostering loyalty and repeat business. Skilled in CRM systems and adept at managing high-stress situations, ensuring timely service delivery and positive client experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Citywideautoglass
04.2019 - 10.2024
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Coordinated scheduling and dispatching of service appointments using CRM systems.
- Streamlined communication between departments to ensure timely service delivery.
- Mentored new hires on company policies and best practices in customer service.
- Analyzed customer data to refine support strategies and enhance engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Diploma -
Desert Valley High
Brawley, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Order processing
Timeline
Customer Service Representative
Citywideautoglass
04.2019 - 10.2024
High School Diploma -
Desert Valley High