Victor Phan
San Jose,CA
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
12
12
years of professional experience
Work History
Assistant Manager
USF1 Grocery Fulfillment Center
Santa Clara, CA
01.2022 - Current
- Oversee daily operations, ensuring compliance with safety and quality standards.
- Train and mentor team members to enhance productivity and service quality.
- Collaborate with management to implement process improvements and operational efficiencies.
- Manage inventory levels, coordinating with procurement for optimal stock availability.
- Analyze performance metrics to identify trends and drive decision-making processes.
- Increased outbound output above 110 per hour and consistently coaching to maintaining site expectation.
Pharmacy Technician
Target
San Jose, CA
02.2014 - 11.2020
- Assisted pharmacists in medication dispensing and patient consultations, ensuring compliance with safety regulations.
- Processed prescriptions accurately using pharmacy management software to enhance workflow efficiency.
- Managed inventory levels, conducted regular audits, and coordinated timely restocking of pharmaceuticals.
- Trained new team members on operational procedures and customer service best practices to ensure consistency.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Associate of Science - Pharmacology
Heald College
CA10-2014
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Cost reduction
- Coaching and mentoring
Timeline
Assistant Manager
USF1 Grocery Fulfillment Center
01.2022 - Current
Pharmacy Technician
Target
02.2014 - 11.2020
Associate of Science - Pharmacology
Heald College