Victor Ouchana
Santa Clarita
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
24
24
years of professional experience
Work History
Sales Representative
ServiceTitan
02.2021 - 12.2021
- Managed client relationships and sales pipelines, successfully closing deals for ServiceTitan’s software solutions
- Identified customer pain points and provided tailored solutions to improve business operations
- Maintained a high customer retention rate through proactive support and strong relationship management
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Associate
Safeguard Metals
08.2020 - 01.2021
- Handled high-value retirement account transactions involving precious metals
- Educated clients on financial security and investment options
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Program Manager & Trainer
Gold Coast K9
01.2020 - 08.2020
- Led over 200 security sweeps, achieving a 100% incident-free record
- Reduced K9 team training time by 40% with an accelerated certification program
- Negotiated vendor contracts, cutting operational costs by 35% while maintaining quality
- Designed risk assessment protocols, increasing campus safety ratings by 50%
- Developed detailed project plans, ensuring timely execution within budget constraints
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Executive Protection Explosive K9 Handler (Contract)
Hollywood
07.2019 - 01.2020
- Conduct explosive K9 sweeps for high-profile clients, including Hollywood premieres and executive security
- Ensure safety and security of personnel and assets at major industry events
- Operate in high-pressure environments, using specialized K9 teams for threat detection
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Prepared annual data to determine metrics for operational performance.
- Located bottlenecks to streamline existing processes.
K9 Handler | Cargo Screening
TSA Contractor
10.2018 - 07.2019
- Conducted airfreight cargo screening under strict TSA protocols
- Trained and handled explosive detection dogs, ensuring compliance with federal regulations
Mechanical Assembler
Woodward, Inc.
06.2018 - 10.2018
- Assembled precision guidance components for missile systems
- Worked in a high-volume production environment with strict quality control measures
Traffic Planner
Department of Transportation
05.2014 - 06.2018
- Installed and maintained traffic counters and cameras to monitor statewide traffic patterns
- Analyzed and reported traffic volume, flow, and vehicle data for infrastructure planning
- Trained coworkers on equipment implementation and operational procedures
- Audited digital mileage records and departmental timesheets for accuracy
Explosive Detection Canine Handler
SOC K9 Security
10.2012 - 02.2014
- Conducted vehicle, package, and personnel sweeps for the U.S
- Embassy compound
- Maintained daily security reports and K9 team performance records
Regional K9 Trainer
American K9 Detection Services
04.2010 - 08.2011
- Lead K9 trainer for Eastern Afghanistan, ensuring compliance with DoD and Army standards
- Maintained narcotics and explosive training aids for operational readiness
- Coordinated with military branches and government agencies to establish security protocols
K9 Trainer
Securitas
04.2009 - 04.2010
- Supervised K9 operations at 32nd Naval Base, securing buildings, vehicles, and personnel
- Maintained training records and certifications for 13 K9 teams
Flight Chief & Law Enforcement Supervisor
United States Air Force
03.2005 - 04.2007
- On-scene commander for law enforcement operations, overseeing arrests, investigations, and security enforcement
- Supervised a 30-member security team, conducting daily training and maintaining operational readiness
- Led major disaster response efforts, including a B-1 Bomber crash investigation
Entry Controller & Team Leader
United States Air Force
04.1998 - 03.2007
- Secured high-value assets and munitions with a 0% infiltration rate
- Conducted security for Special Operations personnel and aircraft
- Part of a multi-service urban warfare and hostage rescue training team
Education
No Degree - General Studies
Tunxis Community College
Farmington, CT03-2007
High School Diploma -
New Britain High School
New Britain, CT07-1997
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Languages
Assyrian
Full Professional
Timeline
Sales Representative
ServiceTitan
02.2021 - 12.2021
Sales Associate
Safeguard Metals
08.2020 - 01.2021
Program Manager & Trainer
Gold Coast K9
01.2020 - 08.2020
Executive Protection Explosive K9 Handler (Contract)
Hollywood
07.2019 - 01.2020
K9 Handler | Cargo Screening
TSA Contractor
10.2018 - 07.2019
Mechanical Assembler
Woodward, Inc.
06.2018 - 10.2018
Traffic Planner
Department of Transportation
05.2014 - 06.2018
Explosive Detection Canine Handler
SOC K9 Security
10.2012 - 02.2014
Regional K9 Trainer
American K9 Detection Services
04.2010 - 08.2011
K9 Trainer
Securitas
04.2009 - 04.2010
Flight Chief & Law Enforcement Supervisor
United States Air Force
03.2005 - 04.2007
Entry Controller & Team Leader
United States Air Force
04.1998 - 03.2007
No Degree - General Studies
Tunxis Community College
High School Diploma -
New Britain High School
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