VICTOIREMARIE MULUMBA
Windsor
Summary
Results-driven professional with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills. Accomplished bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.
Overview
8
8
years of professional experience
Work History
Group Retirement Services
Canada Life
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Shelter Worker
Women & Family's Welcome Centre
07.2023 - 07.2024
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Kept case files updated, accurate and aligned with requirements.
- Approached issues proactively to best meet current and future community needs.
- Coordinated with different service providers to meet clients' individual needs.
- Helped clients navigate social services system and access needed resources.
- Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Insurance Sales Agent
Audatex, A Solera
06.2022 - 06.2023
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport
- Developed sales strategies to increase sales of insurance policies
- Created sources for continuous client referrals within community and with businesses using extensive networking skills
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Developed comprehensive marketing plans to promote insurance products to potential clients
- Developed and implemented promotional strategies to increase customer base
- Conducted research and identified market trends to develop better strategies for sales
- Registered customer information on database to enable tracking history and maintain accurate records
Banking Advisor
President's Choice Financial
12.2020 - 06.2022
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings
- Coordinated with various divisions and departments in servicing of routine banking transactions
- Assisted clients with estate planning to organize distribution of assets based on client wishes
- Worked with clients to support understanding of rationale and details of financial strategies
- Reviewed demand deposit profitability analysis and outlined strategies to bring nonprofitable accounts back to profitable status
- Facilitated presentation and recommendation of services by optimizing client relationships
Client Relations Associate
McDonald's
06.2020 - 01.2022
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
Sports Coordinator
OFSAA
09.2016 - 06.2020
- Monitored workers for performance, professionalism and service quality
- Assigned schedules and specific tasks to workers for optimal coverage
- Facilitated hiring, training and evaluation of staff
- Handled daily facility scheduling and equipment usage
- Prepared for special groups and VIP customers by implementing personalized plans with staff
- Empowered workers to independently handle common issues and maintain strict safety standards
Education
Bachelor of Arts - Criminology & Sociology
University of Windsor
Windsor, ON06-2026
Skills
- Asset Protection
- Policy Management Expertise
- Loss Analysis
- Production Goals
- Team Training
- Account Management
- Final Expense Insurance
- Call Center Customer Service
- Quality Assurance Requirements
- Industry Collaboration
- Persuasive Negotiations
- Bank Deposits
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
LANGUAGES
English: Native or Bilingual
French: Native or Bilingual
Timeline
Group Retirement Services
Canada Life
07.2024 - Current
Shelter Worker
Women & Family's Welcome Centre
07.2023 - 07.2024
Insurance Sales Agent
Audatex, A Solera
06.2022 - 06.2023
Banking Advisor
President's Choice Financial
12.2020 - 06.2022
Client Relations Associate
McDonald's
06.2020 - 01.2022
Sports Coordinator
OFSAA
09.2016 - 06.2020
Bachelor of Arts - Criminology & Sociology
University of Windsor
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