Vicky Kilukishak
Pond Inlet,NU
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clerk/Medical Interpreter
Health Center
Pond Inlet, NU
09.2011 - Current
- Processed and recorded transactions accurately in database systems.
- Assisted customers with inquiries to enhance satisfaction and service efficiency.
- Managed inventory, ensuring stock levels met operational requirements.
- Prepared documentation for daily operations, maintaining compliance with procedures.
- Coordinated schedules and appointments to optimize workflow efficiency.
- Maintained organized filing systems for easy retrieval of information.
- Collaborated with team members to streamline task management and improve productivity.
- Trained new staff on office protocols, fostering a supportive work environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Optimized office space usage, arranging workstations to maximize productivity.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Maintained up-to-date employee records to assist in human resources planning.
- Assisted in budget preparation to ensure financial efficiency within department.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Assisted with onboarding of new employees.
- Interpreted medical terminology accurately to ensure patient understanding of diagnoses and treatment plans.
- Assisted in navigating healthcare systems, enhancing patient access to necessary services and resources.
- Maintained confidentiality and adhered to ethical standards during interpretation sessions in sensitive environments.
- Collaborated with multidisciplinary teams to improve patient care outcomes through effective communication strategies.
Cashier
Northern Store
Pond Inlet, NU
03.2009 - 08.2009
- Implemented promotional displays, increasing customer engagement and sales opportunities.
- Adhered to store policies and procedures for cash handling and customer service excellence.
- Resolved customer complaints promptly, fostering positive relationships and loyalty within the community.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Coop Store
Pond Inlet, NU
06.2006 - 06.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance their shopping experience.
- Maintained accurate cash drawer balances through regular reconciliation and oversight.
- Collaborated with team members to ensure timely restocking of merchandise on sales floor.
- Trained new cashiers on operational procedures and customer service standards effectively.
Janitorial Worker
Kuujjuaq Coop Hotel
Kuujjuaq, QC
08.2001 - 09.2001
- Operated cleaning equipment, including and vacuums, ensuring effective sanitation.
- Collaborated with team members to complete daily cleaning tasks within set timeframes.
- Learned proper techniques for various cleaning methods to enhance service delivery.
- Swept hard surface floors using broom or push broom dust mop.
- Dusted surfaces, ledges, fixtures and furniture.
- Sanitized break area kitchen counters, tables and sinks.
- Cleaned and sanitized drinking fountains.
Janitorial Worker
Kuujjuaq Inn Hotel
Kuujjuaq, QC
05.2001 - 07.2001
- Maintained cleanliness and organization in assigned areas to promote a safe environment.
- Operated cleaning equipment, including vacuums, ensuring effective sanitation.
- Followed safety protocols to handle cleaning chemicals responsibly and minimize hazards.
- Assisted in restocking supplies, contributing to operational efficiency and readiness.
Education
No Degree -
Nasivvik High School
Pond Inlet, NUSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Restroom care
Certification
CLerk/interpreter Long term employee
Timeline
Clerk/Medical Interpreter
Health Center
09.2011 - Current
Cashier
Northern Store
03.2009 - 08.2009
Cashier
Coop Store
06.2006 - 06.2007
Janitorial Worker
Kuujjuaq Coop Hotel
08.2001 - 09.2001
Janitorial Worker
Kuujjuaq Inn Hotel
05.2001 - 07.2001
No Degree -
Nasivvik High School