RUDOLPH BUTEAU JEAN PIERRE
Laval,Canada
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Medical Interpreter (OPI/VRI)
Alfa Systems
07.2024 - 08.2025
- Handled medical, legal, emergency (911), and social service calls
- Maintained confidentiality and interpretation accuracy
- Remote
Medical Interpreter
AMN Healthcare Language Services
12.2024 - 07.2025
- Responded to emergency and medical calls
- Remote
Customer Service Associate
Burlington
06.2024 - 07.2025
- Assisted customers with purchases, returns, refunds, payments, and credit card applications in-store and over the phone
Medical Interpreter
Lionbridge (Future Group)
12.2023 - 09.2024
- Handled immigration, insurance, and school-related customer service calls
- Remote
Medical Interpreter
One World Global Services
02.2021 - 11.2023
- Provided interpretation services for hospitals and clinics
- Assisted patients with appointments and procedures
- Remote
Healthcare Support Agent
Advantmed
06.2020 - 01.2021
- Scheduled insurance-covered appointments and explained healthcare plan benefits to customers
Remote Support Agent
TurboTax
12.2019 - 04.2020
- Assisted customers with tax filing through screen-sharing tools and provided technical support
Customer Service Agent
Victoria’s Secret
05.2018 - 09.2018
- Answered customer calls, processed orders, handled returns and refunds, and verified customer information
Education
High School Diploma - Troubleshooting
Universitee Episcopal
12-2020
No Degree -
ALTA
Florida08-2025
Certified Training in Computer Assembly & Troubleshooting - Troubleshooting
Universitee Episcopal
12-2020
Skills
- Customer Service
- Provide courteous and personalized customer service
- Handle customer requests and complaints professionally
- Maintain positive customer experiences
- Administrative & Technical Support
- Answer calls, emails, and assist customers remotely
- Document customer interactions accurately
- Use CRM systems and data entry tools efficiently
- Medical Interpretation & Communication
- Interpret medical, legal, emergency (911), and social service calls
- Maintain confidentiality and communication accuracy
- Assist patients and healthcare staff professionally
- Organization & Teamwork
- Work efficiently in fast-paced environments
- Manage priorities and multitask effectively
- Collaborate professionally within a team
LANGUAGES
French
English
Haitian Creole
Timeline
Medical Interpreter
AMN Healthcare Language Services
12.2024 - 07.2025
Medical Interpreter (OPI/VRI)
Alfa Systems
07.2024 - 08.2025
Customer Service Associate
Burlington
06.2024 - 07.2025
Medical Interpreter
Lionbridge (Future Group)
12.2023 - 09.2024
Medical Interpreter
One World Global Services
02.2021 - 11.2023
Healthcare Support Agent
Advantmed
06.2020 - 01.2021
Remote Support Agent
TurboTax
12.2019 - 04.2020
Customer Service Agent
Victoria’s Secret
05.2018 - 09.2018
High School Diploma - Troubleshooting
Universitee Episcopal
No Degree -
ALTA
Certified Training in Computer Assembly & Troubleshooting - Troubleshooting
Universitee Episcopal