Angela Xiao Ma
Markham,Canada
Summary
Dynamic professional with extensive experience at Multilingual Technologies Inc. Proven ability in conflict resolution and enhancing customer engagement through effective communication. Strong background in delivering exceptional administrative and operational support while ensuring compliance with program operations and regulatory requirements. Skilled in coordinating daily activities to optimize program performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical OPI/VRI Interpreter
Multilingual Technologies Inc.
Markham
11.2022 - 07.2025
- Clarified medical terminology and procedures through collaboration with clinical staff.
- Maintained confidentiality of patient information during interpretation sessions.
- Delivered accurate real-time oral translations and interpretations for clients.
- Participated in professional development to enhance interpretation skills.
Home School Instructor
No name
Markham, ON
08.2019 - 08.2021
- Adapted teaching methods and lesson plans to changing student needs.
- Tested students to assess progress, and adapted learning plans in alignment with performance.
- Optimized learning plans based on student performance and feedback.
Children Ministry Program Assistant
Hope Bible Church Markham
Markham, ON
09.2018 - 06.2019
- Assisted with planning and coordinating week-to-week, and special program activities.
- Managed scheduling and logistics for church programs and activities effectively.
Children Ministry Program Lead
Aurora Christian Community Church
Aurora, ON
09.2014 - 08.2018
- Recruited and trained volunteers and staff in the care of children and facility procedures.
- Created and maintained a safe and nurturing environment for children.
- Prepared and preached a sermon for the Sunday worship service.
Account Manager
Royal Bank Of Canada, RBC
Pickering, ON
05.2008 - 07.2009
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Mortgage Specialist
HSBC Finance Corporation
Ajax, ON
01.2005 - 04.2008
- Remained updated with latest information related to mortgage products and services being offered.
- Consolidated consumer loans with bank mortgage products.
- Conducted almost 100 cold calls to obtain potential customers.
- Draft mortgage proposals to underwriters for approval.
- Explained mortgage details to clients, with additional bank insurance products.
- Phoned clients for unpaid accounts.
Call Center Customer Service Representative
HSBC Master Card
Markham, ON
01.2002 - 12.2004
- Handled high-volume inbound calls with professionalism and efficiency.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
Sales Representative
Ben Moss Jewelry
Pickering, ON
01.1997 - 12.1999
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Bachelor of Religious Education - Seminary
Tyndale Seminary
Toronto, ON09.2013
Bachelor of Arts - Accounting
Centennial College of Applied Arts And Technology
Scarborough, ON06.1994
Skills
- Language fluency
- Conflict resolution
- Building customer loyalty
- Program administration
- Computer proficiency and Microsoft Office
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Team building with good people and leadership skills
Certification
- Medical Terminology Training Certificate from Multilingual Technologies Ins.
- Bachelor of Religious Education (BRE) from Tyndale University
- Diploma in business accounting from Centennial College of Applied Arts and Technology
- Ontario Secondary School Diploma
Accomplishments
- Recruited members for joining World Madam Toronto Division in 2022, 2023 and Worldwide World Madam New York in 2023. Supported and assisted World Madam Toronto Division 2022, 2023 as role of secretary.
- Being the event interpreter whenever needed.
- Extended home school size from teaching a single kid to four children at one time. Three of the four succeeded the admission tests to the private school at the end.
- Succeeded in volunteer team builder for supporting needs in children ministry.
Affiliations
- As a professional medical interpreter, I was a Top performer for each single month consistently for 90% of the time.
- Top financial product sales in HSBC Finance and HSBC master card call center.
Languages
English
Professional
Mandarin
Native/ Bilingual
Cantonese
Professional
Timeline
Medical OPI/VRI Interpreter
Multilingual Technologies Inc.
11.2022 - 07.2025
Home School Instructor
No name
08.2019 - 08.2021
Children Ministry Program Assistant
Hope Bible Church Markham
09.2018 - 06.2019
Children Ministry Program Lead
Aurora Christian Community Church
09.2014 - 08.2018
Account Manager
Royal Bank Of Canada, RBC
05.2008 - 07.2009
Mortgage Specialist
HSBC Finance Corporation
01.2005 - 04.2008
Call Center Customer Service Representative
HSBC Master Card
01.2002 - 12.2004
Sales Representative
Ben Moss Jewelry
01.1997 - 12.1999
Bachelor of Religious Education - Seminary
Tyndale Seminary
Bachelor of Arts - Accounting
Centennial College of Applied Arts And Technology
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