VIBHOR SINGHAL

Work History

Business Solutions Manager

Incedo Technology Solution

01.2019 - Current

Digital Transformation services including UI/UX, Customer Journey Design, RPA, Analytics, cloud
End-to-end requirement gathering, Business analysis and project management, Account Strategy, Proposal Development, RFP/RFIs, researching existing products, benchmarking business performance, eliciting and wireframing requirements, test case scenarios, cost reduction programs and stakeholder management
Notable projects delivered for global banks
Created a robust AML data search platform for a bank's Risk Management's FIU and SIU teams
The platform offers real-time data insights, swift search capabilities, advanced features, and proactive insights via machine learning
Aiming to streamline suspicious transaction analysis, it yielded: 1) Real-time insights; 2) Enhanced data search efficiency; 3) Advanced user experience; 4) Integration with Oracle Financial Crime system; 5) Phased deployment with user feedback; 6) Continuous enhancement via feedback loop
Led a pivotal initiative for a US bank to enhance Virtual Card adoption among suppliers
Leverage Data/ML enabled automated supplier prioritization framework to identify right targeting & outreach strategy leveraging a combination of optimal channel and messaging
This Resulted in 7% increase increased in adoption
Deploying B2C & B2B integrated payables payment product for a global bank and setting up supplier onboarding process
The suppliers are onboarded on the platform and can accept digital payments using multiple payments methods (Zelle, ACH, Cheque, Wire, Apple Pay etc.) and offer dynamic discounts using their preferred payment method
This translated in huge savings for bank's treasury client
Optimized customer onboarding journey for treasury customers by reducing onboarding time by 30%
Mapped As-Is process using digital questionnaires & stakeholder interviews and designing simplified To-be state by eliminating duplicate steps, automating file upload and verification process
Enhanced KPI dashboard to remove bottlenecks
Designed solution to migrate data and 90+ applications on AWS cloud using snowflake for a leading broker dealer in US
Responsible for mapping application and database landscape for cloud experts to kickstart migration
Developed user journey for micro loan disbursement process for a Mexican bank
The bank wanted to disburse loans using their mobile app while users are making bill payments
Product owner and transformation SME for “Contract Intelligence as-a-service (CI-aaS)” powered by artificial intelligence, machine learning and RPA
Led multiple digital transformation programs for Banks's legal operations teams
Enabled them to effectively read and abstract non-standard and complex derivatives contracts, Leverage Artificial Intelligence (AI)-powered Bots that can read data and incorporate feedback for continuous learning
Natural language processing (NLP) capabilities help identifying outliers reducing data reconciliation
Enabling client with higher visibility in existing contracts and automated contact renewal process
Services
Define problem statement for clients, provide the right Solution by drafting To-Be state
Help the client with operational efficiency, Improving Customer experience (CX) and align strategy with cost reduction programs
Understand and translate client needs into business and technology solutions, providing consultation on the customer digital journey and digital transformation across payments and finance sectors
Manage innovation pipeline, transforming innovative ideas to application and support the delivery of quality functional / application digital designs
Worked closely with CXOs and business unit heads to understand the current state of business, defining change initiatives and tracking performance of strategic imperatives
Well adept at linking strategy with annual operating plans and defining discrete initiatives / milestones
These milestones are then incorporated in the Quarterly / Monthly Business Review meetings for the management discussion and actions.
Drafted integration plans to ease assimilation of products into customers' business infrastructure.
Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
Performed proof of concept demonstrations, instructing potential customers on benefits of Product or Service].

Deputy Manager

Wipro Limited

05.2017 - 01.2019

Spearheaded robust requirements gathering, fostering interdepartmental collaboration and translating intricate needs into actionable project plans, ensuring seamless execution
Utilized data analytics to deliver actionable insights, creating impactful reports for strategic decision-making, driving business optimization
Pioneered process optimization through cross-functional workshops, propelling operational excellence and cost reduction via streamlined workflows.
Introduced new methods, practices, and systems to reduce turnaround time.
Evaluated suppliers to maintain cost controls and improve operations.

Process Manager

eClerx Services Limited

12.2014 - 05.2017

Financial Services
Performed reconciliations of cash transactions and stock positions across Nostro & Custody accounts for a prominent US-based bank, utilizing the Intellimatch platform
Reviewed statements received from the bank's correspondents/custodians pertaining to cash and securities
Initiated communication with Custodians, Counterparties, Correspondents, and Operations teams to address identified discrepancies
Conducted thorough investigations to ascertain the causes of breaks and diligently pursued resolution with involved stakeholders
Assigned identified breaks to respective departments, offering comprehensive solutions and actionable plans to rectify discrepancies
Generated Management Information System (MIS) reports and conducted trend analyses on outstanding items and aging for informed decision-making.
Responded rapidly to market shifts to make changes to corporate processes.
Evaluated impact of process change on overall operation and determined return on investment.

Business Analyst

Cognizant Technology Solution

01.2013 - 11.2014

Capital Markets
Spearheaded comprehensive business solution endeavors, including strategically managing RFx responses, conceptualizing solutions, structuring proposals, and crafting sales collateral
Maintained a distinct emphasis on catering to the unique requirements of Asset & Wealth managers as well as Investment banks
Facilitated seamless teamwork among multifaceted functional teams, including Solution, Operations, Delivery, Finance, Legal, and HR, alongside strategic partnership units
This collaborative synergy expedited the development of meticulously tailored RFx responses and refined business presentations, resulting in a cohesive and efficient strategy for addressing client needs and capitalizing on emerging business prospects.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Analyzed open orders, backlog, and sales data to provide sales team with insights.

Associate Manager

Infiniti Tech Labs

07.2012 - 01.2013

Delivered strategic consulting support while spearheading impactful campaigns to enhance visibility for Infiniti's cutting-edge business intelligence tool in inventory and cash management, focusing on the manufacturing sector
Played a pivotal role in securing two significant contracts valued at ~2 million, including a key engagement with a prominent sub-system manufacturing enterprise and a renowned PSU
Conducted comprehensive research to identify and engage with emerging start-ups and specialized vendors in the SAP implementation arena across the US, Europe, and APAC regions
This effort culminated in successful partnerships, positioning Infiniti's business analytics tool as a bundled offering, thereby expanding the reach and impact of our services.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Investment Analyst (Intern)

Aditya Birla Capital Advisors

Mumbai

02.2011 - 05.2011

Led the valuation process for diverse companies, assessing their viability as potential investment opportunities
Orchestrated the creation of a comprehensive legal framework designed for investment within the education sector.
Assisted in preparation of presentations, data tables and other documents for investor meetings.
Monitored market trends and news to identify emerging opportunities.

Summary

Overview

Work History

Business Solutions Manager

Deputy Manager

Process Manager

Business Analyst

Associate Manager

Investment Analyst (Intern)

Education

Master of Business Administration - Finance

Bachelor of Commerce (Honors) - Global Banking And Economics

Skills

Certification

Timeline

Similar Profiles

Parthiban SrinivasanParthiban Srinivasan

Nikhil TaoriNikhil Taori

HIMANSHU SHARMAHIMANSHU SHARMA

Daryl QuekDaryl Quek

Andrew KnutsonAndrew Knutson