Summary
Career Summary Solution driven finance domain consultant with over 12+ years of experience in delivering digital services Worked on multiple products and possess deep domain knowledge in Banking, Wealth Management, Digital Payments and Account Payables
Seasoned Business Solutions Consultant with [Number] years of comprehensive experience maintaining and developing healthy relationships with clients. Committed to leading all business projects to success. Expertise in project management, business analysis and business development. Proactive professional with commercial approach to solving problems.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Business Solutions Manager
Incedo Technology Solution
01.2019 - Current
- Digital Transformation services including UI/UX, Customer Journey Design, RPA, Analytics, cloud
- End-to-end requirement gathering, Business analysis and project management, Account Strategy, Proposal Development, RFP/RFIs, researching existing products, benchmarking business performance, eliciting and wireframing requirements, test case scenarios, cost reduction programs and stakeholder management
- Notable projects delivered for global banks
- Created a robust AML data search platform for a bank's Risk Management's FIU and SIU teams
- The platform offers real-time data insights, swift search capabilities, advanced features, and proactive insights via machine learning
- Aiming to streamline suspicious transaction analysis, it yielded: 1) Real-time insights; 2) Enhanced data search efficiency; 3) Advanced user experience; 4) Integration with Oracle Financial Crime system; 5) Phased deployment with user feedback; 6) Continuous enhancement via feedback loop
- Led a pivotal initiative for a US bank to enhance Virtual Card adoption among suppliers
- Leverage Data/ML enabled automated supplier prioritization framework to identify right targeting & outreach strategy leveraging a combination of optimal channel and messaging
- This Resulted in 7% increase increased in adoption
- Deploying B2C & B2B integrated payables payment product for a global bank and setting up supplier onboarding process
- The suppliers are onboarded on the platform and can accept digital payments using multiple payments methods (Zelle, ACH, Cheque, Wire, Apple Pay etc.) and offer dynamic discounts using their preferred payment method
- This translated in huge savings for bank's treasury client
- Optimized customer onboarding journey for treasury customers by reducing onboarding time by 30%
- Mapped As-Is process using digital questionnaires & stakeholder interviews and designing simplified To-be state by eliminating duplicate steps, automating file upload and verification process
- Enhanced KPI dashboard to remove bottlenecks
- Designed solution to migrate data and 90+ applications on AWS cloud using snowflake for a leading broker dealer in US
- Responsible for mapping application and database landscape for cloud experts to kickstart migration
- Developed user journey for micro loan disbursement process for a Mexican bank
- The bank wanted to disburse loans using their mobile app while users are making bill payments
- Product owner and transformation SME for “Contract Intelligence as-a-service (CI-aaS)” powered by artificial intelligence, machine learning and RPA
- Led multiple digital transformation programs for Banks's legal operations teams
- Enabled them to effectively read and abstract non-standard and complex derivatives contracts, Leverage Artificial Intelligence (AI)-powered Bots that can read data and incorporate feedback for continuous learning
- Natural language processing (NLP) capabilities help identifying outliers reducing data reconciliation
- Enabling client with higher visibility in existing contracts and automated contact renewal process
- Services
- Define problem statement for clients, provide the right Solution by drafting To-Be state
- Help the client with operational efficiency, Improving Customer experience (CX) and align strategy with cost reduction programs
- Understand and translate client needs into business and technology solutions, providing consultation on the customer digital journey and digital transformation across payments and finance sectors
- Manage innovation pipeline, transforming innovative ideas to application and support the delivery of quality functional / application digital designs
- Worked closely with CXOs and business unit heads to understand the current state of business, defining change initiatives and tracking performance of strategic imperatives
- Well adept at linking strategy with annual operating plans and defining discrete initiatives / milestones
- These milestones are then incorporated in the Quarterly / Monthly Business Review meetings for the management discussion and actions.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Performed proof of concept demonstrations, instructing potential customers on benefits of Product or Service].
Deputy Manager
Wipro Limited
05.2017 - 01.2019
- Spearheaded robust requirements gathering, fostering interdepartmental collaboration and translating intricate needs into actionable project plans, ensuring seamless execution
- Utilized data analytics to deliver actionable insights, creating impactful reports for strategic decision-making, driving business optimization
- Pioneered process optimization through cross-functional workshops, propelling operational excellence and cost reduction via streamlined workflows.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
Process Manager
eClerx Services Limited
12.2014 - 05.2017
- Financial Services
- Performed reconciliations of cash transactions and stock positions across Nostro & Custody accounts for a prominent US-based bank, utilizing the Intellimatch platform
- Reviewed statements received from the bank's correspondents/custodians pertaining to cash and securities
- Initiated communication with Custodians, Counterparties, Correspondents, and Operations teams to address identified discrepancies
- Conducted thorough investigations to ascertain the causes of breaks and diligently pursued resolution with involved stakeholders
- Assigned identified breaks to respective departments, offering comprehensive solutions and actionable plans to rectify discrepancies
- Generated Management Information System (MIS) reports and conducted trend analyses on outstanding items and aging for informed decision-making.
- Responded rapidly to market shifts to make changes to corporate processes.
- Evaluated impact of process change on overall operation and determined return on investment.
Business Analyst
Cognizant Technology Solution
01.2013 - 11.2014
- Capital Markets
- Spearheaded comprehensive business solution endeavors, including strategically managing RFx responses, conceptualizing solutions, structuring proposals, and crafting sales collateral
- Maintained a distinct emphasis on catering to the unique requirements of Asset & Wealth managers as well as Investment banks
- Facilitated seamless teamwork among multifaceted functional teams, including Solution, Operations, Delivery, Finance, Legal, and HR, alongside strategic partnership units
- This collaborative synergy expedited the development of meticulously tailored RFx responses and refined business presentations, resulting in a cohesive and efficient strategy for addressing client needs and capitalizing on emerging business prospects.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
Associate Manager
Infiniti Tech Labs
07.2012 - 01.2013
- Delivered strategic consulting support while spearheading impactful campaigns to enhance visibility for Infiniti's cutting-edge business intelligence tool in inventory and cash management, focusing on the manufacturing sector
- Played a pivotal role in securing two significant contracts valued at ~2 million, including a key engagement with a prominent sub-system manufacturing enterprise and a renowned PSU
- Conducted comprehensive research to identify and engage with emerging start-ups and specialized vendors in the SAP implementation arena across the US, Europe, and APAC regions
- This effort culminated in successful partnerships, positioning Infiniti's business analytics tool as a bundled offering, thereby expanding the reach and impact of our services.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Investment Analyst (Intern)
Aditya Birla Capital Advisors
Mumbai
02.2011 - 05.2011
- Led the valuation process for diverse companies, assessing their viability as potential investment opportunities
- Orchestrated the creation of a comprehensive legal framework designed for investment within the education sector.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Monitored market trends and news to identify emerging opportunities.
Education
Master of Business Administration - Finance
07.2010 - 07.2012
Bachelor of Commerce (Honors) - Global Banking And Economics
06.2007 - 06.2010
Skills
Requirements analysis
Technical Requirement Design
Business process mapping
Data analysis
Strategic planning
Agile development methodologies
User Interface (UI) design
Project requirements
Concept development
Workflow configuration
Project scope analysis
Certification
Scrum Master
Timeline
Business Solutions Manager - Incedo Technology Solution
01.2019 - Current
Deputy Manager - Wipro Limited
05.2017 - 01.2019
Process Manager - eClerx Services Limited
12.2014 - 05.2017
Business Analyst - Cognizant Technology Solution
01.2013 - 11.2014
Associate Manager - Infiniti Tech Labs
07.2012 - 01.2013
Investment Analyst (Intern) - Aditya Birla Capital Advisors
02.2011 - 05.2011
ICFAI University - Master of Business Administration, Finance
07.2010 - 07.2012
Shaheed Bhagat Singh College , Delhi University - Bachelor of Commerce (Honors), Global Banking And Economics
06.2007 - 06.2010