Vianka Moore
Results-oriented Shift Leader with a proven track record in team leadership and conflict resolution. Expertise in training staff and enhancing customer satisfaction through effective problem-solving strategies.
Motivated leader with a versatile background in team supervision and customer service. Recognized for implementing strategies that improve service quality and operational workflow, ready to drive customer satisfaction and team performance.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team perform
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Work History
Shift Leader
8 Months- Supervised daily operations to ensure smooth workflow and optimal team performance.
- Trained new staff on equipment use, safety protocols, and customer service standards.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Resolved customer complaints effectively, ensuring positive experiences and repeat business.
- Provided feedback to management on team performance and operational challenges faced daily.
- Trained new employees and delegated daily tasks and responsibilities.
Delivery Driver
6 Months- Delivered products efficiently to diverse locations, ensuring timely arrival and customer satisfaction.
- Navigated local routes effectively using GPS systems to optimize delivery schedules.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational safety.
- Collaborated with warehouse staff to verify orders and streamline loading processes.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Delivery Driver
1 Year 9 Months- Received and processed customer feedback to enhance service quality and address concerns promptly.
- Trained new drivers on best practices for route management and customer interaction techniques.
- Implemented strategies to reduce delivery times by coordinating with dispatch teams effectively.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Grocery Stocker / Deli
3 Years 5 Months- Organized product displays to enhance customer accessibility and shopping experience.
- Collaborated with team members to maintain optimal stock levels across all departments.
- Executed inventory management processes to ensure accurate product availability and reduce waste.
- Trained new staff on stocking procedures and safety protocols to improve efficiency and compliance.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
Education
High School Diploma
Master of International Business Management
Skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.